The Nofence status page
For system info, go to the Nofence status page: https://status.nofence.no/ . The app will notify you of any incidents in the status field.
| Observation |
Possible causes |
![]() Missing report |
- The battery has insufficient power levels
- Poor mobile coverage
- Lost or damaged battery
- The contact pins are stuck – check whether they pop out easily.
- Check if the collar starts reporting after a restart. (Remove the battery for 5 seconds and then put it back in the collar).
|
| The app shows the animals as being outside the Nofence pasture |
- The animals can for some reason not feel the electric pulse
- Poor GPS conditions
- Dead battery
- The animals are on their way back to the Nofence pasture after a period of poor GPS conditions. Updating their positions may take a little time.
|
| The collar does not play audio warnings when it crosses the Nofence boundary |
- The new Nofence pasture has not been downloaded to the collar
- The collar is not registered in any pasture
- Poor GPS conditions
|
| The collar reboots constantly |
- Check the contact pins in the transition between battery and collar house. Make sure they pop out easily.
|
| The collar charges poorly |
- The solar panels are covered by something (check for fur, mud, etc.)
- Do not use markers to write on the solar panels, it will affect the charging negatively.
- Oxidation of contact points. Perform maintenance.
- Damaged contact pins.
|
| The electric pulse does not work |
- If you have leather straps, they may have turned upside down.
- If the chains on both sides come into contact with each other they will discharge the electric pulse.
- If you extend the neck strap make sure that the extender material is conducting.
- Thick winter fur can insulate the electric pulse.
- The chains fail to come in contact with the animal’s neck. Check if the fit is too loose or if the animal’s neck is very small.
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| Missing push notifications on Android |
Many Android phones have power settings that may cause push notifications from the Nofence app to cease. If you notice that push notifications following electric pulses or escapes are missing, try the following:
- Make sure your phone does not restrict background data for the Nofence app. To do this, go to “Settings” and select “Apps”. Search for the Nofence app and select “Mobile data”. Make sure that both “Allow background data usage” and “Allow app while Data saver on” are switched on.
- Disable “Optimize battery usage” or add the Nofence app to the list of exclusions: Open “Settings” and select “Apps”. Find the Nofence app and go to “Battery”. The “Allow background activity” should be switched on. Then select “Optimize battery usage” and make sure that the Nofence app is not on the list of optimized apps.
- If you experience no push from the Nofence app on a Huawei phone, go to “Settings” and select “Advanced settings”. Go to “Battery” and make the Nofence app protected by marking it as a protected app.
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Missing report 