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Troubleshooting Checklist
FAQ » Troubleshooting Checklist
Overview If you run into an issue and you need to contact Kramer Control support to assist here is a checklist of items that the support technician will request: Overall description of issue Log file from Brain Project and Space ID’s Network…
Brain Indicator Colors and Troubleshooting
Adding Brain Hardware to a Project » Brain Indicator Colors and Troubleshooting
In the Kramer Control application, there is an indicator that changes color based on the status of the Brain. This article explains the different colors and what steps can be taken to troubleshoot any issues you may be experiencing. Green Green is the color you…
Device Command Troubleshooting – Hercules
Use Cases » Device Command Troubleshooting – Hercules
Overview In this article we will discuss how to troubleshoot Device commands being sent through the Kramer Control Brain. We have found Hercules to be one of the best tools available to the end user for such troubleshooting. Hercules To download Hercules, click…
Dark Web Socket – Troubleshooting
Use Cases » Dark Web Socket – Troubleshooting
Overview The Dashboard Livestream is a good tool for programmers. The Livestream shows communication that is traveling to and from the Brain in live to the second time. What happens if the Brain stops responding? What is you want to see the exact details being sent to…
Customized IT Role
Release Notes » v1.5.1 » v1.5.1 Manager » Customized IT Role
Overview With the release of v1.5.1 we have added the IT Manager role to the list of roles available to Project users. The IT Manager is designed for adjusting Project/Space settings, troubleshooting, accessing applications and accessing Dashboard. The IT manager…
Identifying Project/Space ID
FAQ » Identifying Project/Space ID
Overview In order to properly help troubleshoot problems you are having with Kramer Control, our technicians will ask to provide us with the Project and/or Space ID of the setup. This brief thread will provide the steps necessary to identify these…
v1.2 Portal
Release Notes » v1.2.0 » v1.2 Portal
Overview With the release of v1.2 there has been some changes to the Dealer Portal Details section. Dashboard Details After selecting a Project from the Left pane, there is a new Detail section found in the lower Right Pane. Information included: Copy Project…
Operating System Requirements
Use Cases » Operating System Requirements
Below you will find the minimal requirements necessary for using Kramer Control. All Kramer related Programming should be done using a Google Chrome browser Note – Make sure pop-ups are allowed for the Kramer Control websites. Opening Manager, Builder, and…
2.10.2
Release Notes » 2.10.2
Overview Version 2.10.2 has been released to improve stability and troubleshooting with Kramer Control. The improved logging, both with debug logging and standard logging, will help our customer service teams resolve issues much quicker. We have also addressed…
Attempting to Ping the Brain
FAQ » Attempting to Ping the Brain
Overview During troubleshooting one networking tool most often used is Ping. Ping is a great tool to confirm a device is connected to your Local Area Network. However, the use of Ping when trying to confirm that a Kramer Control Brain is properly running will not have…
Cisco Spark RS-232 Control
Use Cases » Cisco Spark RS-232 Control
Overview We have received some questions about configuring a Cisco Spark Kit with Kramer Control. Typically, our suggestion is to control the Cisco unit through TELNET but we have heard that some installations are blocking this connection method. The next suggestion…
v2.4 – Brain
Release Notes » v2.4 » v2.4 – Brain
New Features With the release of version 2.4 we have added new BRAINware hardware. This hardware is a server based hardware without IO. There are three types of KC Server hardware: KC-BRAINware-5 – The KC5 hardware supports up to 5 BRAINware Brains per…
New Brain Information Page
Release Notes » v2.0.3 » v2.0.3 – Client Applications » New Brain Information Page
Overview Within the configuration page of the SL hardware you will find a Brain information tab. This new tab shows information to the currently provisioned space. Below is more information on the options that appear within this tab. :8000/kramer-ui/index.html …
Brain API Commands
FAQ » Brain API Commands
Overview Through Terminal or another CLI interface you can send Curl commands to the Brain. You can also use Postman to send PUT commands, but this thread only focuses on the Curl commands via CLI. Commands NOTE In the below commands, you will need to replace…