If a User is experiencing connectivity issues and can not access JESI, or the browser is slow in loading the software, please follow the below steps to assist our technical support team diagnose the issue.
Open your browser and enter address https://jesi.io/app/test.html. Ensure you click SUBMIT.
JESI Diagnostic Tool
Take a screen shot of the results and include them in the email to the JESI Customer Success support team firstname.lastname@example.org