The profile icon of the Team identifies, by colour code, whether the Team profile is Active, Registered or Deactivated.

A Team status can be either Grey, Orange or Green.

Green status indicates the Team profile is ACTIVE. To have a Team profile in an Active state requires at least one Escalation Contact on each level to have activated their User profiles.*

The above image identifies that at least one Escalation Contact on each level has an activated JESI profile. This is shown by green circles under the Escalation Level time frames. There may be a Deactivated or Registered Escalation Contact assigned to an Escalation Level, however, there must be at least one Active Escalation Contact on that same level for that Escalation Level to be Activated.

Orange status indicates the Team profile is REGISTERED. When a Team profile has a REGISTERED status this indicates that not all Escalation Contacts assigned to the Team have an activated JESI User profile..

*When a Team is in a REGISTERED state no Team members will be able to create an Activity.

The above image identifies Escalation Contact, Kathy Wilson, on Escalation Level 2 (10mins) does not have an Activated JESI profile. Kathy will need to Activate her JESI profile, doing so will change the status of the team to Active.

A grey status indicates the Team profile has been DEACTIVATED. To have a profile in a Deactivated state requires a JESI User with the correct permission level to Deactivate the Team. When a Team is in a Deactivated state, no Team members can create an Activity.


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