If a new Team is required, click on ‘Teams’ found in the left-hand side menu.

Click on ‘NEW TEAM

Note:

  • When setting up a new Team you will need to assign members to the Team.
  • You will also need to set up Escalation Contacts for the Team.
  • An Escalation Contact must be added as a member of the Team before they are assigned as an Escalation Contact.
  • When assigning Escalation Contacts to the Team the Escalation Contact must have a Monitor, Manager or Administrator permission level in JESI and they MUST have an active profile.
  • Once the new Team has been created, it will appear within the TEAM list.
  • For Reporting and Invoicing purposes, enter the division name in the division section

You can add up to a maximum of 11 Escalation Contact Levels or a maximum of 180 minutes.
You can add as many Escalation Contacts as you like to each level.
‘Escalation Contact’ is a team contact who will receive and action Escalation Notifications.

Click ‘Save’.

Note:

  • If an Escalation Contact is not listed within the dropdown options, they may not have the correct permission level within JESI, – refer to the ‘Manage Users’ section of this manual.

Click here to watch the video

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Customer Support

Post Comment

Gerald Durango wrote: Mar 16, 2022

I can't log in in Jesi portal using that email address, what should I do?