If a new Team is required, click on ‘Teams’ found in the left-hand side menu.

Click on ‘NEW TEAM


  • When setting up a new Team you will need to assign members to the Team.
  • You will also need to set up Escalation Contacts for the Team.
  • An Escalation Contact must be added as a member of the Team before they are assigned as an Escalation Contact.
  • When assigning Escalation Contacts to the Team the Escalation Contact must have a Monitor, Manager or Administrator permission level in JESI and they MUST have an active profile.
  • Once the new Team has been created, it will appear within the TEAM list.
  • For Reporting and Invoicing purposes, enter the division name in the division section

You can add up to a maximum of 11 Escalation Contact Levels or a maximum of 180 minutes.
You can add as many Escalation Contacts as you like to each level.
‘Escalation Contact’ is a team contact who will receive and action Escalation Notifications.

Click ‘Save’.


  • If an Escalation Contact is not listed within the dropdown options, they may not have the correct permission level within JESI, – refer to the ‘Manage Users’ section of this manual.

Click here to watch the video


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Gerald Durango wrote: Mar 16, 2022

I can't log in in Jesi portal using that email address, what should I do?