The Accounting>Reimbursements page captures all of the reimbursements you have received from Amazon, this page updates weekly.

The page contains the following sortable columns:

  • Date
  • ID – this refers to the Reimbursement ID number, if the reimbursement is related to an order you can search on the Reimbursement report on Seller Central at Reports>Fulfillment>Customer Concessions>Reimbursements to find the original order information.
  • MSKU
  • Title
  • Quantity – total quantity reimbursed
  • Cash Qty – total quantity reimbursed with cash
  • Replaced Qty – total quantity reimbursed with units
  • Buy Cost
  • Amount
  • Profit – this is the reimbursement amount minus buy cost.
  • Description – for reimbursements synced through Amazon, this will automatically pop up with the return disposition such as Customer Return, Lost Warehouse, Damaged Warehouse.

Advanced search can be utilized to filter the reimbursements by date.

Accounting for Customer Return Reimbursements

The buy cost on all customer returned reimbursements are zeroed out by default and should remain that way as buy cost is accounted for in the refund portion of accounting. Unless the disposition is Lost or Damaged Warehouse, reimbursement reversal sometimes, or fee correction, the Buy Cost should be 0 because the cost is managed/captured on the Accounting>Refunds page.

When you mark a refund sellable on the Accounting>Refunds page, we still count the refund amount, but not the COGS as we will remove them from the refund transaction. This is because COGS will be attributed to the next transaction. Otherwise, you would have duplicate COGS on both transactions when you sell the item, doubling up your COGS and making your reports inaccurate.

Therefore you should mark each return on the Accounting>Refunds page as either sellable or defective based on the disposition Amazon gives you in the returns report, or if you do plan to sell the item again on Amazon even if the disposition is defective (sometimes defective returns are still able to be sold again).

The Refunds page is where you account for the buy cost on items that have been returned. Why you would mark a refund as sellable or defective is outlined here.

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