All of your refunds processed through Amazon will show in Accounting>Refunds.
Clicking on the Order ID will give you a detailed fee breakdown for the transaction. The following fees and credits from Amazon are included in the breakdown if applicable for the refunded order:
- Restocking Fee
- Shipping Credit
- Gift Wrap Credit
- Amazon Commission
- Gift Wrap Commission
- Refund Administration Fee
- FBA Customer Return Per Order Fee
- FBA Customer Return Per Unit Fee
- FBA Customer Return Weight Based Fee
- Variable Closing Fee
- Fixed Closing Fee
- Shipping Service Fee
- Sales Tax Service Fee
- Seller Paid Return Shipping Cost
- Return Shipping
- Principal Promotion
- Shipping Promotion
- Shipping Chargeback
- Gift Wrap Chargeback
- Goodwill Refund
- Item Tax
- Shipping Tax
- Gift Wrap Tax
Changing the default disposition
The default disposition for the refunds is Sellable.
You can change the default disposition of your refunds by going to Settings->Advanced Settings and changing the Default refund status. This will update how your refunds default on your next settlement period, but will not alter any past refunds already synced to your account.
Information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA Customer returns once the item is received back at the warehouse.
Refunds update after the payment disbursement (settlement close) that contains the refund. If you are not seeing any returns please open a support ticket.
How to Mark a Refund to Sellable or Defective
In the screenshot above, we have 1 Defective item. The Buy Cost Credit is $0.00
Click on the Defective button and a dropdown box appears. To change this item from Defective, to Sellable, click the Down Arrow in the dropdown box.
This action causes several changes:
- The quantity will change to 0 on the Defective button and in the dropdown box
- The Defective button will turn gray
- The Sellable button will turn green and its quantity will change from 0 to 1
- The Buy Cost Credit column changes to reflect that the item is now Sellable
This works the same way to change an item from Sellable to Defective.
Need more help with this?
Don’t hesitate to contact us here.