FAQ: What do I do when my dimensions aren’t being accepted by Amazon through InventoryLab?
Amazon has recently not been accepting all of the dimensions entered through InventoryLab in a timely manner. If you have entered dimensions and they are not being accepted please try these steps:
1. Add the MSKU to a shipment plan in Seller Central. This is done by either adding the product to your inventory or locating it and using the send/replenish action
2. Amazon will prompt for dimensions. Enter the dimensions.
3. Return to InventoryLab and list the item as normal.
4. After the shipments have been created, it is safe to delete the shipping plan entry. You should not delete the shipment plan or shipment plan entry until the shipments are created in Seller Central.
For more troubleshooting, please see the support article: Missing Dimensions
This video from our Tutorial Video section will also help!
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