You must ensure that your computer has these settings before attempting to download Excel from Cognos Connection when using Internet Explorer:

Make the following changes in Internet Explorer (7.0 or higher):

Tools / Internet Options / Security tab
Click the Trusted Sites / Sites button
Type https://XXX.interfacing.com/ in the top box, and then click Add.
Click the check box labeled Require Server Verification ….
Click on the Close button

Tools / Internet Options / Security tab
In the section titled Security Level for this Zone, click the Custom Level … button.
Scroll to Downloads
Automatic prompt to download files – click Enable.
File Download – click Enable
Are you sure you want to change the setting for this area? Click Yes
Click the OK button

Tools / Pop-up Blocker / Pop-up Blocker Settings
Type https://xxx.interfacing.com/ in the top box, and then click Add.
Click on the check box – Make a sound when the pop-up window is blocked
Click the check box – Show Info Bar when the pop-up window is blocked.
Click on the Close button

Tools / Compatibility View Settings
Add interfacing.com to the list
Click on the Close button

Once these steps are complete, close all Internet Explorer windows and open a new session.

Need more help with this?
Visit the Support Portal

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