NOTE: If you do not have an iPad and need to onboard your INSiGHT Bridge using a web browser, you will first need to contact us at to set up a time to configure your computer settings.

Once one of our technicians work with you to update your computer settings, you can follow these instructions for first time set-up or set-up directly with your technician on the phone:

First, you will need to prepare your INSiGHT Bridge.

  • Attach the antenna that comes with the INSiGHT Bridge and place it on the receiving end (Fig 1). Twist the knob to make ensure it’s tightened.
  • Plug in and turn on your INSiGHT Bridge (Plug in to a standard wall receptacle. If the INSiGHT Scanning Technologies are being used outside of North America, you must use a Voltage Converter as well as an adaptor plug).
  • You’ll know that it is powered on when you see the green light (Fig. 2).
Fig. 1
Fig. 2

For first time set-up:
Step 1: After logging into Synapse through the Doctor Portal, you will select “Launch App” from the side navigation and login again. You will be taken though a tutorial to set-up your equipment (Fig. 3).
Step 2: Make sure you are within 6 feet of the INSiGHT Bridge and your INSiGHT Bridge is plugged in and powered on (you should see the green light).
Step 3: The next prompt will ask that you Establish a Connection by entering the 12-Character Code on your INSiGHT Bridge into the iPad. After you enter the code, hit Connect (Fig. 4).
Step 4: A pop-up will appear asking you to connect directly to the Bridge WiFi from your computer settings (Fig 5).
Step 5: The Bridge will connect and indicate it was successful.
Step 6: You will now need to reconnect to the WiFi network you will be using to scan.
Step 7: The App will reconnect to your WiFi and a pop-up will appear asking you to allow the App to join your WiFi Network. Select Join.
Step 8: The Bridge will successfully connect and you will prompted to name your Bridge and assign it to the physical location where you will be scanning (Fig. 6).

Fig. 3
Fig. 4
Fig. 5
Fig. 6

How the INSiGHT Bridge works:
The INSiGHT Bridge relays its own built-in WiFi signal in which you will need to first connect. For this first time setup you will not be connecting to your local network. Don’t worry, you can still use the internet as normal when connected to the INSiGHT Bridge, and unauthorized users like patients will not be able to connect to the INSiGHT Bridge over your WiFi.

If you do not see the WiFi source coming from your INSiGHT Bridge, check the Bridge to make sure the antenna is attached properly, and that it is plugged in and turned on.

If the antenna is connected properly, reboot the Bridge by unplugging it, waiting 10 seconds, and plugging it back in.

If your problem persists, try to connect to the INSiGHT Manually. For those instructions, click here.

NOTE: The INSiGHT Bridge will not come up as a WiFi source if your router does not have a 2.4 GHz connection broadcasting. Most routers have 2.4 GHz turned on as a default, which extends the range and allows for more reliable connections. If you suspect yours may not have it, consult your router manufacturer or hardware manual for more information on how to turn it on.