This outlines the terms and conditions of Chiropractic Leadership Alliance limited hardware and software warranty on the INSIGHT™ Discovery (INSiGHT™).
One Year Warranty Coverage Overview for your INSiGHT™ Equipment
• Warranty Duration is one (1) year from date of purchase*
• Software Updates
• Hardware Repairs
Transferability
This warranty is non-transferable and is only valid for the equipment purchased while it is owned by the original owner. Selling or transferring ownership of the INSiGHT™ Equipment voids this Warranty Agreement.
Telephone Technical Support
Technical Support is available through your myINSiGHT™ Membership via phone at 702-848-SCAN (7226). Hours of Operation are Mon-Fri, 9:00am – 5:00pm (EST), excluding holidays.
How to Prepare for your Technical Support Call:
• Have your Serial Number available (located on the bottom of your INSiGHT™ unit)
• Please know the Computer Operating System you are using, ex: Win7, Win 8
• Brand names of other peripheral devices connected to your computer (e.g. Printer)
• Ensure you have Internet connection
One Time Charge per Incident:
If out of warranty, you may be charged a one-time-per-incident fee to evaluate the issue and provide Technical Assistance. Please call 702-848-SCAN (7226), for information concerning the fees and service details. This may also include evaluating the unit for repair and providing the RMA information as noted in the repair section of this warranty. Any repair fees are in addition to the one-time-per-incident fee.
Software Updates
You will be provided all updates to our INSiGHT™ Software through your myINSiGHT™ Membership. Software Updates can be found online at portal.subluxation.com. CLA will only send upgrade email notices for major releases, it is your responsibility to log on to myINSiGHT™ periodically and check for and download available updates (Important: Please back-up your current software onto a flash drive or CD before uploading any new updates. CLA is not responsible for any loss of software or data).
Repairs
During your warranty period the labor and parts required to bring your INSiGHT™ back to working factory defaults are fully covered. This warranty does not cover shipping for the repaired equipment. Equipment needing repair within 30 days of purchase are eligible for replacement at the manufacture’s discretion. Evaluation of the equipment is required prior to authorizing a replacement. After 30 days from purchase all equipment will be repaired. For out- of-warranty repairs please refer to the “one-time-charge-per-incident” section. An estimate of charges will be provided prior to the repair being sent in for service.
Devices covered under this warranty agreement:
INSiGHT™ Base Unit Instrument Console
4 Surface Electromyography (EMG) Sensors (Including Foot Switch, Excluding Smart Handles)
neuroCORE™ (Wireless EMG)
neuroTHERMAL™
Pulse Wave Profiler
neuroPULSE™
spineROM™ Inclinometer
spineSENSE™ Algometer (including hand switch)
USB cable & International Electrotechnical Commission (IEC) line cable
If Required: Returning your equipment for repairs
In order to return your equipment for repair a Return Material Authorization (RMA) number is required and will be emailed to you. Once received you must send your equipment to the address provided within 30 days. Please pack your equipment appropriately, have insurance applied to the shipping and use a carrier which provides a tracking code. The client is fully responsible for all shipping charges, customs fees, lost or damaged equipment and wrongful delivery.
Miscellaneous
This limited warranty is governed by New Jersey law. The warranty coverage is between the device (and device owner) and CLA. CLA is not obligated to cover or repair any device damaged as a result of Force Majeure, including: Lightning, Flooding, Tornado, earthquakes, fire, hurricanes, as well as, accident, misuse, neglect, failure to follow instructions for proper care/use, improper or incorrect line voltages, fuses or incompatible devices.
