For product purchases effective 1st January 2021

InFocus warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, InFocus will, at its sole option, repair or replace the product with a similar product. Replacement Products or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of time remaining on the customer’s original limited warranty. InFocus provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized or third-party hardware parts or components (e.g. Projector Lamps}.

All brand new InFocus products carry a thirty (30} day Dead on Arrival ( DOA } warranty policy for the first consumer purchaser. A new replacement unit will be provided if the Product is found to be non-operational within thirty (30} days of purchase and freight shall be covered both ways by InFocus.

This warranty is valid only for the first consumer purchaser, it is nontransferable.


Laser Illumination Projectors 5 years or 20,000 hours whichever comes first
Lamp Illumination and LED Illumination Projectors 2 years
Interactive Touch Displays 3 years
OPS and Slotable PC’s 1 year
Original Lamp Contained Within Projector 1 year or 1,000 hours whichever comes first
Replacement lamps and Other Accessories 3 Months

1. Any product on which the serial number has been defaced, modified, or removed.
2. Damage, deterioration, or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
b. Repair or attempted repair by anyone not authorized by InFocus.
c. Damage to or loss of any programs, data, or removable storage media.
d. Software or data loss occurring during repair or replacement.
e. Any damage to the product due to shipment.
f. Removal or installation of the product.
g. Causes external to the product, such as electric power fluctuations or failure.
h. Use of supplies or parts not meeting InFocus specifications.
i. Normal wear and tear.
j. Failure of owner to perform periodic product maintenance as stated in User Guide.
k. Any other cause which does not relate to a product defect.
l. Damage caused by static (non-moving} images displayed for lengthy periods of time (image burn-in}
m. Any third-party software included with the product or installed by the customer.
n. Installation of any unauthorized hardware, accessories, consumable parts, or components
o. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide.

Submit your request to us online: Here or contact your local InFocus support which can be found Here
Be sure to read our RMA instructions closely to ensure a smooth and timely process of your report, these will be sent to you with the RMA confirmation.


Products presented for delivery at InFocus repair or logistics center without an assigned RMA will be refused and returned to the sender. Products delivered to InFocus repair or logistics center damaged will be held and customers will be notified. It is the responsibility of the sender to file claims directly with their freight carrier company.

To the extent allowed by local law, this product is provided to you “as is” without warranties or conditions of any kind, whether oral or written, express or implied. InFocus specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, noninfringement and fitness for a particular purpose.

InFocus’s liability is limited to the cost of repair or replacement of the product. InFocus shall not be liable for;
1} Damage to other property caused by any defects in the product.
2} Damages based upon inconvenience, lost profit, lost data or downtime costs, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
3} Any other damages, whether direct, special, incidental, consequential, or otherwise.
4} Any claim against the customer by any other party.

This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

InFocus and the InFocus wordmark are registered trademarks of InFocus Corporation. used under license. InFocus branded projectors and interactive touch displays are brought to the market by Maxnerva Technology Services Limited a Foxconn affiliated company and its subsidiaries Maxnerva Technology Services US LLC, Maxnerva (Shenzhen) Technology Services Co., Limited, and Grand Field Technology Limited.
All other trademarks or registered trademarks are property of their respective companies.

Copyright   2022 by Maxnerva Technology Services Limited.
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without prior written permission.

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