The following table provides solutions for potential video, audio, and remote control issues.
|Video is frozen||the Freeze button has been pressed.||Press the Freeze button on the remote to unfreeze the video.|
|Video is stretched||16:9 (wide) source is setup incorrectly.||Ensure the source is set to use the 16:9 (wide) display format.|
|Video is stretched||Letterbox (LBX) source is setup incorrectly.||Use the On Screen Display (OSD) menu to set the aspect ratio to LBX.|
|Video is stretched||4:3 source is setup incorrectly.||Use the On Screen Display (OSD) menu to set the aspect ratio to 4:3.|
|No audio||Projector is muted.||Press the Mute button to unmute the projector.|
|No audio||Volume setting is too low.||Press the volume + button to increase the volume.|
|No audio||Source cable is not connected.||Ensure the source cable is securely connected to the projector and source device.|
|No audio||Source is muted.||Ensure the source has not been muted.|
|Remote does not work.||Batteries expired.||Install new batteries.|
|Remote does not work.||Batteries installed incorrectly.||Remove and reinstall the batteries.|
|Remote does not work.||Remote is too far from projector.||The remote should be within 16.4 feet (5m) of the projector.|
|Remote does not work.||IR receiver cannot detect remote.||Ensure there are no obstructions between the remote and the projector’s IR receiver. Ensure the operating angle of the remote control is within ±20° to the projector’s IR receiver. Ensure there are no fluorescent light sources shining on the projector’s IR receiver.|
If you are still experiencing technical issues with your projector, please contact InFocus Customer Support Here
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