The following table provides solutions for potential video, audio, and remote control issues.

ISSUE CAUSE SOLUTION
Video is frozen the Freeze button has been pressed. Press the Freeze button on the remote to unfreeze the video.
Video is stretched 16:9 (wide) source is setup incorrectly. Ensure the source is set to use the 16:9 (wide) display format.
Video is stretched Letterbox (LBX) source is setup incorrectly. Use the On Screen Display (OSD) menu to set the aspect ratio to LBX.
Video is stretched 4:3 source is setup incorrectly. Use the On Screen Display (OSD) menu to set the aspect ratio to 4:3.
No audio Projector is muted. Press the Mute button to unmute the projector.
No audio Volume setting is too low. Press the volume + button to increase the volume.
No audio Source cable is not connected. Ensure the source cable is securely connected to the projector and source device.
No audio Source is muted. Ensure the source has not been muted.
Remote does not work. Batteries expired. Install new batteries.
Remote does not work. Batteries installed incorrectly. Remove and reinstall the batteries.
Remote does not work. Remote is too far from projector. The remote should be within 16.4 feet (5m) of the projector.
Remote does not work. IR receiver cannot detect remote. Ensure there are no obstructions between the remote and the projector’s IR receiver. Ensure the operating angle of the remote control is within ±20° to the projector’s IR receiver. Ensure there are no fluorescent light sources shining on the projector’s IR receiver.

If you are still experiencing technical issues with your projector, please contact InFocus Customer Support Here

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