The following table provides solutions for potential video, audio, and remote control issues.
| ISSUE | CAUSE | SOLUTION |
|---|---|---|
| Video is frozen | the Freeze button has been pressed. | Press the Freeze button on the remote to unfreeze the video. |
| Video is stretched | 16:9 (wide) source is setup incorrectly. | Ensure the source is set to use the 16:9 (wide) display format. |
| Video is stretched | Letterbox (LBX) source is setup incorrectly. | Use the On Screen Display (OSD) menu to set the aspect ratio to LBX. |
| Video is stretched | 4:3 source is setup incorrectly. | Use the On Screen Display (OSD) menu to set the aspect ratio to 4:3. |
| No audio | Projector is muted. | Press the Mute button to unmute the projector. |
| No audio | Volume setting is too low. | Press the volume + button to increase the volume. |
| No audio | Source cable is not connected. | Ensure the source cable is securely connected to the projector and source device. |
| No audio | Source is muted. | Ensure the source has not been muted. |
| Remote does not work. | Batteries expired. | Install new batteries. |
| Remote does not work. | Batteries installed incorrectly. | Remove and reinstall the batteries. |
| Remote does not work. | Remote is too far from projector. | The remote should be within 16.4 feet (5m) of the projector. |
| Remote does not work. | IR receiver cannot detect remote. | Ensure there are no obstructions between the remote and the projector’s IR receiver. Ensure the operating angle of the remote control is within ±20° to the projector’s IR receiver. Ensure there are no fluorescent light sources shining on the projector’s IR receiver. |
If you are still experiencing technical issues with your projector, please contact InFocus Customer Support Here
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