HITRUST does not re-issue any report once the final reports are posted without extenuating circumstances for the re-issuance. Please note the following criteria:
15.2.1 A name change at the Assessed Entity does not necessarily qualify for report re-issuance. The name of the report must match the representation letter which is based upon the name of the Assessed Entity as of the date of the letter.
15.2.2 Assessed Entities needing a report re-issued will need to submit an exception request to HITRUST Support (support@hitrustalliance.net) and meet the following criteria to be considered for reissuance:
i. Assessed Entity must be an active MyCSF subscriber with access to the completed assessment (assessment cannot be archived).
ii. The final report must have been issued within the last 6 months.
iii. The exception request must describe the circumstances and rationale for the re-issuance which HITRUST will review to determine whether to approve the re-issuance.
15.2.3 If an exception is approved, the Assessed Entity may incur a cost and should contact its Customer Success Manager to obtain pricing information and initiate the re-issuance process.