Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administration for assistance.
- Ensure you are running the most up to date version of Windows or MAC OSX
- If you connect using a Desktop Shortcut, ensure you are running the most up to date version of Microsoft Remote Desktop.
- If you are still unable to connect,
- Visit our Software Support Services website here to lodge a Support Request for assistance.
Last modified: Dec 30, 2020
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