Search
Related topics are listed below.
Install e-PayDay® on a new Computer, and connect to the existing Server
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer » Install e-PayDay® on a new Computer, and connect to the existing Server
Download and install Full Install/Upgrade for the current financial year here then Once downloaded, double click E-PAYDAY_LEGACY_202X.exe to start the e-PayDay® Installation. When prompted, select Client Install Enter the Registration Owner: Contact Name for the…
Move a Stand Alone Install to a new drive on the same computer
New Features, Known Issues and Frequently Asked Questions » Installation » Move a Stand Alone Install to a new drive on the same computer
Copy your e-PayDay BE Folder. Paste into the new Location. Open the e-PayDay BE Folder. Open the e-PayDay BE.ini to update the following ParentDataPath= to the new location (eg. D:\e-PayDay BE) Save and close the e-PayDay BE.ini Open the EPD Folder. Open…
Transfer / Copy e-PayDay® to a New Computer
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer » Transfer / Copy e-PayDay® to a New Computer
!This procedure WILL NOT remove e-PayDay® from the PC you copy from. On the PC you wish to copy from If your Company is not already open, Open your Company your Company is open; Click Utilities > Data and Settings Transfer > Transfer to New Computer. Choose…
Install e-PayDay® on another Computer
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer
!Please ensure you establish which installation type you presently have BEFORE completing any of the documentation below by following Confirm e-PayDay® Data Path. You can also refer to Installation Examples to see how e-PayDay is recommended to be…
Install e-PayDay® on a New Computer to restore your e-PayDay BE Folder into C:\
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer » Install e-PayDay® on a New Computer to restore your e-PayDay BE Folder into C:\
On the old Computer, copy the e-PayDay BE folder Within e-PayDay®, Click File > Company > Go to Folder. Minimize this window. Close e-PayDay®. Re-maximise the previously minimized window. Navigate back to the e-PayDay BE folder. Right-Click on the e-PayDay BE…
Install e-PayDay® on a New Computer to restore a back up
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer » Install e-PayDay® on a New Computer to restore a back up
!Depending on how old the back up is that you wish to restore, you may need to contact the ATO to discuss your reporting obligations BEFORE re-entering missing pay runs. If no pay runs are missing, you do not need to contact the ATO Read here to download and install…
You need to mirror the Superannuation information from Employee to EmpSuper
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » You need to mirror the Superannuation information from Employee to EmpSuper
When composing the Employees Pay, click Edit (Pencil Icon) next to the Employees Name. Select Superannuation. Navigate to Employee Superannuation Personal Contribution Details. Select the Member Superannuation Fund. Enter the Member Super…
Send an Update Event to the ATO
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Send an Update Event to the ATO
*What information is included in an Update Event Submission? Click Tax > STP > Submit Update. Select ALL Employees or select Selected and hold down ctrl while selecting the employees you require. Click Ok Tick the checkbox next to I am notifying the ATO; Click…
An error has occurred in SMTPEmail_ToolClick (AddEmail.DLL)
New Features, Known Issues and Frequently Asked Questions » Installation » Windows Related Issues » An error has occurred in SMTPEmail_ToolClick (AddEmail.DLL)
*These steps are generally performed by an IT professional Access C:\Windows\SysWOW64 and C:\Windows\System32 on your PC to confirm if the component AddEmail.DLL exists in either folder If the file exists in C:\Windows\System32 Right-Click the Windows Icon…
Set your Pay Types to report for Payroll Tax
e-PayDay® Legacy Explained » Payroll Tax (BETA) » Set your Pay Types to report for Payroll Tax
Click Pay Types > Edit Pay Rate, Edit Allowance or Edit Deduction or Click Pay Types from the Side Bar Select the Pay Rate, Allowance or Deduction to edit (click once to highlight). Click Edit. Select Payroll Tax. Click Save then Exit.
Assign the Overpayment Deduction to the Employee
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Recover an Overpayment » Assign the Overpayment Deduction to the Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit > Pay Run > Pay Setup – Basic > Setup Variable Deduction. Click New. Select Overpayment from the drop-down menu. Enter…
You are unable to import times as your Bio-Clock is set to Access Manager
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » You are unable to import times as your Bio-Clock is set to Access Manager
Log into Bio-Clock™ Web Interface via IP Address. Under Terminal Settings, Click Terminal Setup. Under Miscellaneous, select Stand Alone then click Submit. Once the settings have been applied, under Terminal select Reboot Click Reboot
Print the Employee Masterfile report to confirm which Superannuation Fund your Employees are assigned to
e-PayDay® Legacy Explained » Super Manager Menu » SuperStream Explained » SuperStream Getting Started Guide » Print the Employee Masterfile report to confirm which Superannuation Fund your Employees are assigned to
Click Reports > Print Reports or Click Reports from the sidebar. Locate the Employee Masterfile report. Leave the Report Selection Criteria as set. Click Preview. Once the report previews, check the following against your Employees physical Employment file (the…
Change the STP Codes assigned to your Allowance/s and Deductions
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Review your Employees Allowance and Deduction Balances » The STP Code assigned to your Allowance and/or Deduction is incorrect » Change the STP Codes assigned to your Allowance/s and Deductions
Click Pay Types from the Side Bar Navigate to Pay Type, click on the drop-down menu and change to Allowance. Select the Allowance to edit (click once to highlight). Click Edit. Navigate to STP Code. Click on the drop-down menu and select the appropriate STP…
The Tax Treatment assigned to your Allowance or Deduction is incorrect
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Review your Employees Allowance and Deduction Balances » The Tax Treatment assigned to your Allowance or Deduction is incorrect
Read here to change the Tax Treatment by editing the Allowance/s and/or Deduction/s. Read here to update your Allowance and Deduction YTD Values.
Assign a Variable Deduction to your Employee
e-PayDay Legacy Payroll Manual » Getting Started with e-PayDay® Legacy » Set up the ability to pay Employees using FAST-Bank™ » Variable Deductions disbursed with FAST-Bank™ » Assign a Variable Deduction to your Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit > Pay Run > Pay Setup – Basic > Setup Variable Deduction. Click New. Select the Deduction from the drop-down…
Install e-PayDay® on a New Computer to start ‘fresh’ (no recoverable back ups)
New Features, Known Issues and Frequently Asked Questions » Installation » Install e-PayDay® on another Computer » Install e-PayDay® on a New Computer to start ‘fresh’ (no recoverable back ups)
!Typically when a virus is introduced to a computer, it will run a program to attack and corrupt all of your data files. Therefore it is STRONGLY recommended that you always keep a second copy of your e-PayDay® data on an external source (USB External Hard Drive etc)…
Correct a mistake that has been reported to the ATO
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO
No matter what you call them, any changes to a previously reported pay run are called a “Fix” under STP. Rolling back a pay run is now only to be used as a last resort, not as a normal payroll procedure. With real-time reporting under STP, a rollback is not…
Set that your registered as an Employer for Working Holiday Makers
New Features, Known Issues and Frequently Asked Questions » Company / Companies » Set that your registered as an Employer for Working Holiday Makers
If your Company is not already open, Open your Company Once your Company is open; Click File > Edit then Government or Click File > Company > Government. Click Registered as an Employer of WHM’s. Click Save then Exit.
Assign the Loan Repayment Deduction to the Employee
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Recover an Overpayment » Assign the Loan Repayment Deduction to the Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit > Pay Run > Pay Setup – Basic > Setup Variable Deduction. Click New. Select Loan Repayment from the drop-down…
The STP Code assigned to your Allowance and/or Deduction is incorrect
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Review your Employees Allowance and Deduction Balances » The STP Code assigned to your Allowance and/or Deduction is incorrect
Read here to change the STP Code by editing the Allowance/s and/or Deduction/s. Read here to update your Allowance and Deduction YTD Values.
Error 400 – Client is unknown, you appear to have invalid credentials / Your account is out of data, please purchase data to top up your balance
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Send your Pay Event and complete any previous submissions waiting for a response » Error 400 – Client is unknown, you appear to have invalid credentials / Your account is out of data, please purchase data to top up your balance
Option 1: Change to our NEW SSP, Superchoice, at no cost. Read here or Option 2: Stay with our previous SSP, Ozedi and purchase more data. Click Tax > STP > STP Customer Dashboard Enter your Username and password then click Sign In. Select the Account you…
Allocate STP Codes to your Allowances and Deductions
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Allocate STP Codes to your Allowances and Deductions
!If you are unsure what STP Code to assign to your Allowances, please visit Withholding for allowances on the ATO’s website. !We also recommend contacting your Accountant / Bookkeeper for further advice if you are unable to determine the correct set up (after…
An error has occurred in frmPayRun Error Info :- 13 / Error Info :- 55 / Error Info :- 62
New Features, Known Issues and Frequently Asked Questions » Known Issues and Resolutions » An error has occurred in frmPayRun Error Info :- 13 / Error Info :- 55 / Error Info :- 62
Note the Employees who are receiving the error. Print the Employee Listing report. Click Reports > Print Reports or Click Reports from the side bar. Navigate to Search. Enter Employee Listing. Select Employee Listing Click Print Locate the required…
Delete the photo of your Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Delete the photo of your Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Navigate to Photo. Click Delete.
An error has occurred in modSupport: Set_VersionNo2_in Tax Scales
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » An error has occurred in modSupport: Set_VersionNo2_in Tax Scales
The Tax Scales database does not match the version of the software. This can occur if each of the client PC’s were updated, but the server was not. Obtain the latest Update here Once downloaded, right-click SUUP21XX.EXE and select Run as Administrator to…
A decompression error has occurred (#2029)
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » A decompression error has occurred (#2029)
Generally caused by an incomplete download (Internet drop out or anti-virus quarantine). Before starting the installation ensure, There is a minimum of 1GB hard disk space available. You are logged in as an Administrator and run the install as…
Add comments to an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Update an Employee from Casual to Permanent (Salary, Full-Time or Part-Time) » Add comments to an Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Employment. Navigate to Comments (Additional Information). Click Date Stamp . Add the required comments. Click…
Set your Electronic Transfer Option to STP (SuperChoice) and enter your Company information
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Set your Electronic Transfer Option to STP (SuperChoice) and enter your Company information
Click File > Company > Government. Navigate to Electronic Transfer Option and select STP (SuperChoice). Click Save. Click STP Info then Click here to Add/Edit STP Reporting Information Click Edit. Click Copy Company Details to copy the Legal Entity Name…
Your ABN has changed for the New Financial Year
Single Touch Payroll (STP) reporting explained. » Your ABN has changed for the New Financial Year
Read here to process any Cessation / Termination Pays as required or directed by your Accountant or Bookkeeper. Read here to process your End of Financial Year as normal. Read here to back up ALL Companies data and archive, Read here to update the Company…
Generate your Superannuation Reports and pay the required Contributions for the period
e-PayDay Legacy Payroll Manual » End of Month / Quarter / Financial Year Reporting » Generate your Superannuation Reports and pay the required Contributions for the period
!In order to create a SuperStream File, there is certain information that needs to be entered. Please refer to SuperStream Getting Started Guide Superannuation Fund or Clearing House Print your Superannuation Reports Create the SuperStream File OR Create the…
Can multiple Employees be linked to the same Award & Agreement?
New Features, Known Issues and Frequently Asked Questions » Awards & Agreements (Rates, Rules and Employment Conditions) » Can multiple Employees be linked to the same Award & Agreement?
Yes, multiple Employees CAN be linked to the same Award & Agreement if their Employment Conditions are the same, with exception to their rate of pay. Simply define the base rate in the Award & agreement, then edit the Employee to pay them more. Click Employees >…
Update to STP (SuperChoice) and enter your Login Details
Single Touch Payroll (STP) reporting explained. » Update your Single Touch Payroll Reporting Sending Service Provider » Update to STP (SuperChoice) and enter your Login Details
Click File > Company > Government. Navigate to Electronic Transfer Option and select STP (SuperChoice). Click Save. Click STP Info then Click here to Add/Edit STP Reporting Information Click Edit. Enter the Username (e-Mail Address) Enter the Password Click…
You need to either Start a New Financial Year OR change your Posting Date to before XX/XX/XX
New Features, Known Issues and Frequently Asked Questions » Employees » Update the Employees Pay Period (Weekly, Fortnightly or Monthly) » You need to either Start a New Financial Year OR change your Posting Date to before XX/XX/XX
This Alert is designed to display for two circumstances, an Employee has changed Pay Periods (e.g.Weekly to Monthly) part way through the Financial Year EOFY has not been completed correctly (YTD Balances still exist in the Employee MasterFile) To verify EOFY…
An alert is displayed advising you are unable to perform the action (Post or Reverse)
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Post / Finalise / Complete your Pay Run » An alert is displayed advising you are unable to perform the action (Post or Reverse)
*Typically when e-PayDay closes unexpectedly, due to a system or network crash, the audit.mdb file is locked. However, the alert may be genuine if multiple users are processing the same pay run. - Post: Someone has Posted a Pay Run since the Pay Run List form was…
Update the Employees Payee Type to Employee
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » An Employee has been set up incorrectly » Cease a Foreign Employee and reinstate as a PAYG (Pay As You Go) Employee » Update the Employees Payee Type to Employee
!The Employees Payee Type can only be changed if there have been no pay runs posted for the required employee. Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Navigate to…
An error has occurred in frmPayRunList : cmdMyFinalize_Click. Error Info :- 70 – Permission denied
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » An error has occurred in frmPayRunList : cmdMyFinalize_Click. Error Info :- 70 – Permission denied
Ensure all other users have logged out of e-PayDay®. Ensure the user is running e-PayDay® as Administrator Ensure the user has FULL Read/Write access to the e-PayDay BE Folder
An error has occurred in modCommon : FileWriteContents Error Info :- 70 – Permission denied
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » An error has occurred in modCommon : FileWriteContents Error Info :- 70 – Permission denied
Ensure all other users have logged out of e-PayDay®. Ensure the user is running e-PayDay® as Administrator Ensure the user has FULL Read/Write access to the e-PayDay BE Folder If all of the above conditions are met, you may need to restore the rollback (backup)…
An error has occurred in ModPayRun : PayRunListConvertFastPayFromStringToInt. Error Info :- 70 – Permission denied
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » An error has occurred in ModPayRun : PayRunListConvertFastPayFromStringToInt. Error Info :- 70 – Permission denied
Ensure all other users have logged out of e-PayDay®. Ensure the user is running e-PayDay® as Administrator Ensure the user has FULL Read/Write access to the e-PayDay BE Folder If all of the above conditions are met, you may need to restore the rollback (backup)…
Enter your Employees e-Mail Address
e-PayDay Legacy Payroll Manual » Getting Started with e-PayDay® Legacy » Set up the ability to e-mail pay slips » Enter your Employees e-Mail Address
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click HR. Navigate to Contact Details. Select an option from the drop-down menu depending on the information you wish to…
Update the Contact Name for STP Submissions
Single Touch Payroll (STP) reporting explained. » Update the Contact Name for STP Submissions
Update the Contact Name in the Company Update the Contact Name in the STP Customer Dashboard
Update the Contact Name for STP Submissions in the Company
Single Touch Payroll (STP) reporting explained. » Update the Contact Name for STP Submissions » Update the Contact Name for STP Submissions in the Company
Click File > Company > Government. Click STP Info then Click here to Add/Edit STP Reporting Information Click Edit. Update the Contact Name Click Save then Exit then click Exit to close the Company window.
Locate your Log In Details for the STP Customer Dashboard
Single Touch Payroll (STP) reporting explained. » Locate your Log In Details for the STP Customer Dashboard
Click File > Company > Government. Click STP Info then Click here to Add/Edit STP Reporting Information The Username and Password will be displayed in the window. Select Edit to view the Password.
The SOAP Toolkits needs to be installed. Please contact e-PayDay Support
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » The SOAP Toolkits needs to be installed. Please contact e-PayDay Support
Install the SOAP Toolkits which is located in your e-PayDay® data folder (File > Company > Go to Folder > Navigate back to e-PayDay BE Folder)
Reverse and make amendments to your very last pay run
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Reverse and make amendments to your very last pay run
!Period Ending or Rollback backups are automatically created when you click Post in PayDay. Therefore by restoring this backup, you will be able to make amendments to the previous pay run, including removing it altogether (in the case of a double up). Any changes that…
Change your Employees Tax Type to PAYG Non Business Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Change your Employees Tax Type to PAYG Non Business Employee
!The Employees Tax Type can only be changed if there have been no pay runs posted for the required employee. Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click…
Check Companies Count to confirm which product is most suitable for your renewal
New Features, Known Issues and Frequently Asked Questions » Licencing » Check Companies Count to confirm which product is most suitable for your renewal
Click File > Open. To confirm how many Companies that are currently in your e-PayDay® product, how many Company.EPD’s you have (excluding the Practice Company).
An error has occurred in modCommon : FolderDelete. Error Info : – 70 – Permission Denied
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » An error has occurred in modCommon : FolderDelete. Error Info : – 70 – Permission Denied
Ensure all other users have logged out of e-PayDay®. Ensure the user is running e-PayDay® as Administrator Ensure the user has FULL Read/Write access to the e-PayDay BE Folder If all of the above conditions are met, you may need to restore the rollback (backup)…
Correct an Underpayment that is Less than 12 months overdue and relates to the Current Financial Year
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Correct an Underpayment » Correct an Underpayment that is Less than 12 months overdue and relates to the Current Financial Year
When composing the Employees Pay, select Line 2 (or next vacant pay line). Select Back Pay, Commission, Bonus (B(i)) or add a new Schedule 5 – Method B (i) Pay Rate if necessary. Enter the Back Pay, Commission, Bonus (B(i)) QTY and Rate unless previously…
An error has occurred in frmReports : ReportPreview (Recipient Created Tax Invoice)
New Features, Known Issues and Frequently Asked Questions » Reporting » Crystal Reports » An error has occurred in frmReports : ReportPreview (Recipient Created Tax Invoice)
Close Reports and Pay Day. Click File > Company > Government Click Copy Company Details. Click Save then Exit. Access Pay Day and preview, print or export the Recipient Created Tax Invoice.
Locate the Award & Agreement (ID) the Employee is linked to
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » Employee’s Annual, Sick, Long Service and/or RDO’s/TIL Leave Entitlements are not accruing » Locate the Award & Agreement (ID) the Employee is linked to
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to view (click once to highlight). Scroll across to locate and make note of the Award #.
Error -2147467259 – Microsoft jet database stopped the process as you and another user are attempting to change the same data at the same time
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » Error -2147467259 – Microsoft jet database stopped the process as you and another user are attempting to change the same data at the same time
Close e-PayDay® Read here to Download the latest e-PayDay® Update and Install as Administrator Right-Click on your Desktop Shortcut and select Properties Click Compatability Under Settings select Run this program as administrator. Click Apply then Ok Reopen…
Send a Full File Replacement to the ATO
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Reverse and make amendments to your very last pay run » Send a Full File Replacement to the ATO
*Read more about what information is included in a Full File Replacement Submission here. Once the Pay Run has been posted, an alert will display. Ensure Full File Replacement (FFR) is selected. Tick the checkbox next to I am notifying the ATO; Click Click here…
Print the Pay Rates Report to display Overtime
New Features, Known Issues and Frequently Asked Questions » Reporting » Print the Pay Rates Report to display Overtime
Click Reports > Print Reports or Click Reports from the Side Bar. Select the Pay Rates Report. Navigate to Report Selection Criteria. Change Report by from Active – Grouped by Item/Centre to Specific Item/s or Centre/s. Select Overtime 1.5 and Overtime…
Update the Employees Payee Type to Foreign Employee
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » An Employee has been set up incorrectly » Cease a PAYG (Pay As You Go) Employee and reinstate as a Foreign Employee » Update the Employees Payee Type to Foreign Employee
!The Employees Payee Type can only be changed if there have been no pay runs posted for the required employee. Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Navigate to…
Use the Accrual Calculator to recalculate Employees Accruals
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » Employee’s Annual, Sick, Long Service and/or RDO’s/TIL Leave Entitlements are not accruing » Use the Accrual Calculator to recalculate Employees Accruals
Ensure you’ve followed Why are my Employee’s Leave Entitlements not accruing? Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Accruals. Navigate…
Re-register your Company / Companies now you have updated your Software Serial Number
New Features, Known Issues and Frequently Asked Questions » Licencing » Update your Subscription Software Serial Number and Company Keys » Re-register your Company / Companies now you have updated your Software Serial Number
Click File > Open. Select the Company you wish to access. Click Open Click File Click Edit Click Register > Print Registration Form or e-Mail Registration Form If Print Registration Form is selected, please save the file and attach to an e-Mail or copy and…
Some or all of your Employees are missing when you are attempting to process Pay Day
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » Some or all of your Employees are missing when you are attempting to process Pay Day
Employees may not be displayed in the Pay Run List window due to a number of settings that require to be changed. Click Pay Day > Process Pays > Individual Employee or Click Pay Day from the Side Bar. Navigate to Pay Period and ensure it is set as required (eg.…
Process an out-of-cycle Pay Run to calculate the NET overpayment
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Recover an Overpayment » Process an out-of-cycle Pay Run to calculate the NET overpayment
Click Pay Day > Process Pays > Individual Employee or Click Pay Day from the Side Bar. Navigate to Payment Date and change to the current date Navigate to Period Ending Date and change to the current date Double click on any employee that is to be included in this…
No Super Fund found. You need to link this Employee to a Super Fund
New Features, Known Issues and Frequently Asked Questions » Employees » No Super Fund found. You need to link this Employee to a Super Fund
Add a new Superannuation Fund (if a suitable one does not already exist), read here. Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Superannuation. Navigate to…
Pay Rate is in use elsewhere. It can’t be set to inactive.
New Features, Known Issues and Frequently Asked Questions » Pay Types (Rates, Allowances and Deductions) » Pay Rate is in use elsewhere. It can’t be set to inactive.
The Pay Rate you are attempting to mark as inactive is assigned to an Employee, regardless of the Employee status (eg. Archived in a previous financial year). The Pay Rate needs to be unassigned first before it can be made inactive. Take note of the Pay Rate DBID…
Super Fund is in use elsewhere. It can’t be set to inactive.
New Features, Known Issues and Frequently Asked Questions » Superannuation Funds » Super Fund is in use elsewhere. It can’t be set to inactive.
The Super Fund you are attempting to mark as inactive is assigned to an Employee. The Super Fund needs to be unassigned first before it can be made inactive. It’s possible that Employee Superannuation Personal Contribution Details were not updated when the…
Reports you should print when you have sold or closed your business
New Features, Known Issues and Frequently Asked Questions » Reporting » Reports you should print when you have sold or closed your business
We recommend following our e-PayDay® Legacy Single Touch Payroll End Of Financial Year Survival Guide here
View comments previously added to an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » View comments previously added to an Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Employment. Navigate to Comments (Additional Information).
Allocate Cost Centre/s to an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Allocate Cost Centre/s to an Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee you wish to allocate Cost Centres to (click once to highlight). Click Edit. Click Pay Setup and select Basic. Navigate to Available Cost Centres. Click on the drop down…
Edit / Change / Update an existing Variable Deduction for your Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Edit / Change / Update an existing Variable Deduction for your Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Pay Run. Click Pay Setup – Basic. Click Setup Variable Deduction. Select the Variable Deduction to amend (click…
Update the Contact Name for STP Submissions in the STP Customer Dashboard
Single Touch Payroll (STP) reporting explained. » Update the Contact Name for STP Submissions » Update the Contact Name for STP Submissions in the STP Customer Dashboard
Select Tax > STP > STP Customer Dashboard Enter your Username and password then select Log In. An automated e-mail entitled Your temporary verification code will be sent to the e-mail address you entered. If you cannot locate this e-mail, please check your Junk…
The pay run is unable to be posted as your Accounting Export Path could not be located.
New Features, Known Issues and Frequently Asked Questions » Processing Payroll » The pay run is unable to be posted as your Accounting Export Path could not be located.
If you MANUALLY ENTER the payroll information into your Accounting Software and DO NOT export any information from e-PayDay® Select Exit. Click Utilities > Clear OEM Value. Navigate back to Pay Day and click Post If you export to an Accounting Solution…
Print the Pay Rates Report to display WorkCover Payments
New Features, Known Issues and Frequently Asked Questions » Reporting » Print the Pay Rates Report to display WorkCover Payments
!The option to select WorkCover as a specific Item or Centre will only be available if you have followed How do I add a WorkCover Pay Rate? here Click Reports > Print Reports or Click Reports from the Side Bar. Select the Pay Rates Report. Navigate to Report…
Print the Deductions Report to display Child Support Payments
New Features, Known Issues and Frequently Asked Questions » Reporting » Print the Deductions Report to display Child Support Payments
!You also have the option to set Child Support as a Variable Deductions which can be included and disbursed as part of your FAST-Bank™* File. !The option to select Child Support as a specific Item or Centre will only be available if you have followed How do I add a…
Set up the ability to e-mail pay slips
e-PayDay Legacy Payroll Manual » Getting Started with e-PayDay® Legacy » Set up the ability to e-mail pay slips
!We recommend establishing GLOBAL SMTP e-Mail Settings UNLESS you require unique Company SMTP e-Mail Settings !If both Company and GLOBAL SMTP e-Mail settings are established, the Company settings will be used in place of the GLOBAL settings. Either Read here…
Print the Pay Rates Report to display FDVL Payments
e-PayDay Legacy Payroll Manual » Latest Payroll News Reminder » Family and Domestic Violence Leave » Print the Pay Rates Report to display FDVL Payments
!The option to select FDVL as a specific Item or Centre will only be available if you have followed Add a Family and Domestic Violence Leave Pay Rate Click Reports > Print Reports or Click Reports from the Side Bar. Select the Pay Rates Report. Navigate to Report…
One or more Taxtables are out of date. You may need to upgrade to the latest version of e-PayDay®
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » One or more Taxtables are out of date. You may need to upgrade to the latest version of e-PayDay®
Stand Alone Installation Close e-PayDay® Download the latest e-PayDay® Upgrade and Install as Administrator Right-Click on your Desktop Shortcut and select Properties Click Compatability Under Settings select Run this program as administrator. Click Apply…
Change the Tax Treatment assigned to an Allowance/s and/or Deduction/s
Single Touch Payroll (STP) reporting explained. » Getting Started with Single Touch Payroll Reporting » Review your Employees Allowance and Deduction Balances » The Tax Treatment assigned to your Allowance or Deduction is incorrect » Change the Tax Treatment assigned to an Allowance/s and/or Deduction/s
Click Pay Types from the Side Bar Navigate to Pay Type, click on the drop-down menu and change to Allowance. Select the Allowance to edit (click once to highlight). Click Edit. Navigate to Tax Treatment. Click on the drop-down menu and select the appropriate Tax…
Correct an Underpayment that is Equal to or more than 12 months overdue and equal to or greater than $1,200.00
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » Correct an Underpayment » Correct an Underpayment that is Equal to or more than 12 months overdue and equal to or greater than $1,200.00
!If the underpayment is less than $1,200.00, please refer to Correct an Underpayment that is Equal to or more than 12 months overdue and less than $1,200.00 When composing the Employees Pay, select Line 2 (or next vacant pay…
Where do I set Superannuation to only calculate on the Higher Pay Rate?
New Features, Known Issues and Frequently Asked Questions » Awards & Agreements (Rates, Rules and Employment Conditions) » Where do I set Superannuation to only calculate on the Higher Pay Rate?
Click Awards & Agreements > Edit Awards & Agreements or Click Award & Agreements from the Side Bar. Select the Award or Agreement to edit (click once to highlight). Click Edit. Click Superannuation. Navigate to Details. Select Calculated on Higher Pay…
Where do I set Superannuation to only calculate on the Lower Pay Rate?
New Features, Known Issues and Frequently Asked Questions » Awards & Agreements (Rates, Rules and Employment Conditions) » Where do I set Superannuation to only calculate on the Lower Pay Rate?
Click Awards & Agreements > Edit Awards & Agreements or Click Award & Agreements from the Side Bar. Select the Award or Agreement to edit (click once to highlight). Click Edit. Click Superannuation. Navigate to Details. Select Calculated on Lower Pay…
Export Pay Run Reports (e-PayDay® Hosted) to your local PC
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Print or Export Pay Run Reports » Export Pay Run Reports (e-PayDay® Hosted) to your local PC
Select Reports. Choose the appropriate Report/s or click on the drop-down menu and select Select Batch… Select Export PDF If you have a Windows PC Select This PC Select the relevant option from Devices and drives Select the relevant…
Restore your e-PayDay® Hosted Data to e-PayDay® Desktop
New Features, Known Issues and Frequently Asked Questions » Restore your e-PayDay® Hosted Data to e-PayDay® Desktop
!Please do not install e-PayDay V24 until after your data has been extracted into C:\ !When the data is extracted from our sever, ALL relevant paths are updated to be run from C:\. If your data needs to be moved to a server, please refer to Migrate a Stand Alone…
How do I locate the Superannuation Fund (ID) the Employee is linked to?
New Features, Known Issues and Frequently Asked Questions » Employees » How do I locate the Superannuation Fund (ID) the Employee is linked to?
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to view (click once to highlight). Scroll across to locate and make note of the Super **#.
The Employees Transactions do not match the Employees Year To Date Taxation Balances
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Post / Finalise / Complete your Pay Run » YTD Balances INCORRECT » The Employees Transactions do not match the Employees Year To Date Taxation Balances
*If you previously followed Getting Started with e-PayDay® Legacy here, the employee may have Taxation Balances that were manually entered, but have never been processed as pay runs through e-PayDay®.Manually entered Year to Date Taxation Balances will NOT be…
Error Info :- 374 – Failed to activate control DB.UserControl
New Features, Known Issues and Frequently Asked Questions » Installation » Installation Issues » Error Info :- 374 – Failed to activate control DB.UserControl
Close e-PayDay® Read here to Download the latest e-PayDay® Update and Install as Administrator Right-Click on your Desktop Shortcut and select Properties Click Compatability Under Settings select Run this program as administrator. Click Apply then Ok Reopen…
Edit / Change / Update an existing Emergency Contact for an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Edit / Change / Update an existing Emergency Contact for an Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click HR. Click Click here for e-Personnel™ Select the Emergency Contact to amend (click once to highlight). Click…
Edit / Change / Update an existing Deduction Payee Payment for your Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Edit / Change / Update an existing Deduction Payee Payment for your Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Pay Run. Click Deductions. Select the Deduction Payment to amend (click one to highlight). Click Edit. Make any…
Assign an Employee to a new Superannuation Fund
New Features, Known Issues and Frequently Asked Questions » Employees » Assign an Employee to a new Superannuation Fund
!The Period Start Date of each Superannuation Fund must be identical otherwise employees cannot be transferred to the new fund. If required, please follow If I need to, how do I change my Superannuation Period Start Date? Review your existing Super Funds in Super…
Assign an Employee to a Pay Location/Department
New Features, Known Issues and Frequently Asked Questions » Employees » Assign an Employee to a Pay Location/Department
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Pay Run. Navigate to Pay Location/Department. Select the required Pay Location/Department ?or add new Pay…
Delete a Variable Deduction assigned to an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Delete a Variable Deduction assigned to an Employee
Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Click Pay Run. Click Pay Setup – Basic. Click Setup Variable Deduction. Select the Variable Deduction to delete…
Update the Employees Payee Type to Working Holiday Maker (WHM)
e-PayDay Legacy Payroll Manual » Pay Run Procedure » Correct a mistake that has been reported to the ATO » An Employee has been set up incorrectly » Cease a PAYG (Pay As You Go) Employee and reinstate as a Working Holiday Maker (WHM) » Update the Employees Payee Type to Working Holiday Maker (WHM)
!The Employees Payee Type can only be changed if there have been no pay runs posted for the required employee. Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click once to highlight). Click Edit. Navigate to…
How do I e-mail the Roster to my Employees?
e-PayDay® Legacy Explained » Employee Rostering (e-Roster™) » How do I e-mail the Roster to my Employees?
Click Extensions > e-Roster™. Once the Roster has been created by following How do I add a new Roster? do I add a new Roster?}, click Reports Select e-Mail e-Roster™ Spreadsheet Click e-Mail. The e-Mail Status window will display and as each employee is…
Enter your Employees TFN Declaration details for submission with your next pay run
Single Touch Payroll (STP) reporting explained. » Submit your Employee’s Tax File Number Declaration automatically with your next Pay Run » Enter your Employees TFN Declaration details for submission with your next pay run
*To learn more about where the Employees information is collected from in e-PayDay® to complete the Tax File Number Declaration, please access TFN Declaration Click Employees > Edit Employees or Click Employees from the Side Bar. Select the employee to edit (click…
Restore your e-PayDay® Hosted Back Ups to e-PayDay® Desktop
New Features, Known Issues and Frequently Asked Questions » Restore your e-PayDay® Hosted Data to e-PayDay® Desktop » Restore your e-PayDay® Hosted Back Ups to e-PayDay® Desktop
Access the unique link provided by e-PayDay Administration to download your Back Ups Locate your downloaded backups folder – this will typically save into your Downloads Folder unless you select a different location. Right-click on the file and select Extract…
Your ABN has changed part way through the Financial Year
Single Touch Payroll (STP) reporting explained. » Your ABN has changed part way through the Financial Year
Read here to process any Cessation / Termination Pays as required or directed by your Accountant or Bookkeeper. Read here to process your End of Financial Year. Read here to back up ALL Companies data and archives Read here to copy your Company. Read here to…
Change your Background Theme
e-PayDay® Legacy Explained » Options Menu » Change your Background Theme
Click Options > Background Theme > Custom Colour. Select your colour choice from Basic colours. Click OK. If you would like to create your own custom colour, Click Define custom colours. Select your colour choice from the displayed window. Click Add to Custom…
Register your Company / Companies
e-PayDay Legacy Payroll Manual » Getting Started with e-PayDay® Legacy » Getting Started part way through the Financial Year (already STP Reporting) » Register your Company / Companies
e-PayDay FREEPAY® Skip this step. Click File > Edit or Click File > Company > Company Details. Click Register > Print Registration Form or e-Mail Registration Form. Print Registration Form: Save the file and attach to an e-Mail or copy and paste the…
Update your Software Licence
e-PayDay® Legacy Explained » Help Menu » Update your Software Licence
Click Help > Load Software Licence File An alert will display: Attempting to download the latest licence file. You should receive confirmation shortly. Click Click Here to Continue. If your licence is located on the Server, the following alert will display:…
You’ve been STP Reporting under the wrong ABN for the whole Financial Year
Single Touch Payroll (STP) reporting explained. » STP Reporting under an incorrect ABN » You’ve been STP Reporting under the wrong ABN for the whole Financial Year
Read here to open the Company you require. Read here to back up your current Company data, as this will be restored in a later step. Read here to start the new Financial Year (to clear YTD Balances) Read here to change the Financial Year BACK to the relevant…
Check Employee Count in e-PayDay® to confirm which product is most suitable for your renewal
New Features, Known Issues and Frequently Asked Questions » Licencing » Check Employee Count in e-PayDay® to confirm which product is most suitable for your renewal
Click Employees > Edit Employees or Click Employees from the Side Bar. Navigate to Pay Status. Select Employed and Inactive. Deselect Ceased. Navigate to the top left-hand corner of the Employee / Payee List window and locate the Employee count which will be…
Resync your Accounting Export Data if you’re missing some Pay Runs from your Accounting Software
New Features, Known Issues and Frequently Asked Questions » Company / Companies » Resync your Accounting Export Data if you’re missing some Pay Runs from your Accounting Software
Each time a pay run is completed (posted), the Pay Run Information will be automatically exported. If your Company is not already open, Open your Company Once your Company is open; Click File > Accounting Export (e-Port™) > Configure Accounting Data Export…
Use Search and Replace in Employees to remove the Cessation (Termination) Date from an Employee
New Features, Known Issues and Frequently Asked Questions » Employees » Use Search and Replace in Employees to remove the Cessation (Termination) Date from an Employee
Click Employees > Search Employees or Click Employees from the Side Bar then click Search. Navigate to Enter your search details. . . In Search in, select Termination Date In Your Requested Search Results. . ., select the Employee/s you wish to update Multiple…
Where do I set an alert to display if the Super Guarantee Cap is reached?
New Features, Known Issues and Frequently Asked Questions » Company / Companies » Where do I set an alert to display if the Super Guarantee Cap is reached?
If your Company is not already open, Open your Company Once your Company is open; Click File > Edit > Preferences or Click File > Company > Company Preferences Navigate to Pay Run Warning Messages. Select Super Guarantee Cap is reached. Click Save then…