SYMPTOMS: When trying to connect to from a Windows 7 SP1 computer the client is able to log in to the website but when they click on the green e-PayDay BE icon to launch the application they are prompted to enter their Windows credentials again. However when they do even if they are correct they receive a Message Login Attempt Failed.

To resolve, follow Microsoft’s Remote Desktop Protocol (RDP) 8.0 update for Windows 7 and Windows Server 2008 R2 documentation, read here

If further assistance is required, please contact your IT Professional.

Revision: 6
Last modified: Dec 30, 2020