ISSUE: An error is being displayed when attempting to send emails using e-PayDay® Hosted’s e-Mail settings

CAUSE:

  1. The e-mail settings require updating.
  2. Your domain name is protected using the SPF (Sender Policy Framework) record.

RESOLUTION:

  1. Follow Error Displayed when emailing Pay Slips or Payment Summaries in e-PayDay® Hosted
  2. Your IT will need to alter the TXT record on their domain to look like this: “v=spf1 mx a ip4:110.145.239.162 ip4:199.244.72.31 -all”

Revision: 2
Last modified: 2020/01/21

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