Request assistance if you are unable to access e-PayDay® Hosted

!Notification regarding the specific username will ONLY be sent to the nominated e-mail address for the account. We are ONLY able to assist clients who submit support requests for their own account. We are unable to make any changes to the account if the Support Request is logged under different details to those we have linked to your account.

!If a request is logged and any information does not match our records, we will be unable to assist you. If requests are submitted outside of Support (eg. by e-mailing us) we will also be unable to assist you.

1. Visit our Software Support Services website here
2. Once the webpage loads, select Support Requests in Category
3. Select all appropriate options in What are your preferred call back days?
4. Select all appropriate options in What are your preferred call back times (AEST)?
5. Enter your Contact Name
6. Enter your Telephone Number
7. Priority will remain Normal
8. Enter your Company Name in Subject
9. In Message, enter the following information
   1. The Username of the User Account that is unable to be accessed.
   2. The reason the User Account is unable to be accessed (eg. forgotten password)
   3. What we need to do to assist you (eg. reset password)
10. Click Add CC to add an additional e-mail address to this Support request.
11. Click Add BCC to add an additional blind e-mail address to this Support request.
12. Click Attach a file to attach documents or screen captures to this Support request.
13. Enter your name in Full Name
14. Enter your e-mail address in Email
15. Enter your Software Client Number (SCN) in Software Client Number (SCN).
    1. If you do not know your Software Client Number (SCN) please use your Company Name.
16. Select your state in State/Location.
17. Click Create Ticket.