1. Visit our Software Support Services website here
  2. Once the webpage loads, select Support Requests in Category
  3. Answer Yes or No to Is this query preventing you from processing your current pay?
  4. Leave Priority as Normal.
  5. Enter your Company Name and Contact Name in Subject
  6. In Message, enter the following information
    1. The Username of the User Account that is unable to be accessed.
    2. The reason the User Account is unable to be accessed (eg. forgotten password)
    3. What we need to do to assist you (eg. reset password)
  7. Click Add CC to add an additional e-mail address to this Support request.
  8. Click Add BCC to add an additional blind e-mail address to this Support request.
  9. Click Attach a file to attach documents or screen captures to this Support request.
  10. Enter your name in Full Name
  11. Enter your e-mail address in Email
  12. Enter your Software Client Number (SCN) in Software Client Number (SCN).
    1. What is my Software Client Number (SCN)?
  13. Enter the Version of e-PayDay® that you are running in What is the Version of e-PayDay® you are using?
    1. How do I check what version of e-PayDay® I am using?
  14. Select your state in State/Location.
  15. Enter the USERNAME that you are using to log into e-PayDay® Hosted in Name of the person you’d like us to contact.
  16. Enter your preferred contact phone number in Phone number for the person you’d like us to contact.
  17. If applicable enter the Extention Number of the phone number for the person you’d like us to contact.
  18. Click Create Ticket.
Revision: 14
Last modified: 2020/03/16

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