Learn how to access your system for the first time from Virtual Keypad by completing the following steps.

Log In and Access Your System

  1. Go to VirtualKeypad.com.
  2. Enter your email address. Enter the auto-generated password that you received in your welcome email. The website will prompt you to update your password.
  3. Select Set Password to set a new password, Remind Me Later to postpone the notification, or Don’t Ask Again to keep the current password.
  4. Select Save.
  5. Enter your email and new password. To save your login credentials in your browser, select Remember Me.
  6. Press Log In.
  7. Read the Terms and Conditions, then select Agree to continue.
  8. Enter your user code.
  9. To save your user code, switch on Save user code. To make the current system the default, switch on Default system.
  10. Press the Forward icon to connect.

If you would like to log into a different system, select Switch System in the menu. Select the appropriate system and enter your user code.

Reset Your Password

  1. Select Forgot Your Password near the bottom of the login screen.
  2. Enter your email address and select Reset Password. A new auto-generated password will be sent to your email address. 
  3. Use the temporary password to access your account and change your Virtual Keypad password.

The new password must contain a minimum of 10 characters and must contain two of these four types of characters:

  • Lowercase letters
  • Uppercase letters
  • Numbers
  • Symbols