Manage the user codes on your system. This feature is only available if the user code you entered is authorized to manage user codes on your system.

User Information

Select a user to view user information.

User Photo
Tap the Avatar icon at the top of the screen to update the user photo.

User Name
Tap the user name to make changes if needed.

Toggle on Apply to All to apply the same authority settings to every credential for that individual user.
Toggle on Master if the user should have master authority level.
Toggle on Arm Only if the user should only have access to arming options.
Toggle on Temporary if the user code is for a temporary resident or visitor.
Tap Profile to choose existing profiles for the user.

User Codes & Credentials
View the user number assigned to the user on the system (1-99). This number identifies the user to the system and can be transmitted to the central station when they arm or disarm the system. Select the user number to see credential information, including the 4-digit user code. For more information, refer to “Codes and Credentials”.

Virtual Keypad App
Select Add to add an email address for the user. An invite to download Virtual Keypad app is sent to the email address. This allows the user to set up login information.

Add a User

  1. Tap the Menu icon and select Users.
  2. Tap the Edit icon, then tap Add.
  3. Enter the User Name, User Number, and select a Profile then tap the Back icon.
  4. In User Codes and Credentials, tap Add to create a new credential or Choose Existing to assign an existing credential.
  5. Select a credential Type, Number, and assign a user Code to use at the keypad. If creating a proximity card or token, either enter the Internal Number if known, or use a USB card reader to identify the card or token number being assigned.
  6. By default, new credentials apply the same user profile that is assigned to that user. To disable this option and manage codes and credentials manually, tap the box next to Apply the same profiles to all user codes and credentials.
  7. If necessary, enter an External Number.
  8. Tap the Back icon.
  9. To allow the user to access Virtual Keypad, go to Virtual Keypad Login and tap Add. To assign an existing login, tap Choose App User. To create a new login, tap Create App User and enter the user’s email.
  10. Tap Save.

Edit a User

  1. Tap the Menu icon and select Users.
  2. Tap the user that you want to edit.
  3. Make your changes, then tap Save.

Delete a User

  1. Tap the Menu icon and select Users.
  2. Tap the Edit icon, then tap Delete.
  3. Tap the Delete icon in the row of the user that you want to delete.
  4. To delete the user, tap OK.
  5. Tap the Close icon.