Soft Token

Our international centers are now moving to a smartphone app-based “soft” token for logging on at Setting up the soft token is slightly different than setting the PIN for the SecurID token, but not difficult. Instructions are provided and support is available from the Be The Match Service Desk at (763)406-3411. CIBMTR staff are also available to assist. The RSA app works like the SecurID, but the PIN is entered into the user’s smartphone. An 8-character code is generated. That code is used to log into the system. Logging into FormsNet3 remains the same.

LDAP Password Reset

A convenient new feature has been added to the page – a self-service password reset option. This eliminates the need to contact the Service Desk for a password. The option is called LDAP Password Reset and it can be found on the page after logging in with the RSA SecurID or app-based soft token. A link to set a password is sent to the email address that we have listed in the user’s account. If there are any questions about the LDAP Password Reset, you can contact the Be The Match Service Desk at (800)526-7809 ×3411 or 763-406-3411 (outside of the U.S.)

Last modified: May 02, 2018


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