CIBMTR Center Support

CIBMTR Center Support (https://nmdp.service-now.com/csm) provides a transparent, flexible, and service-oriented experience for centers.

Key Features:

• By default, all NMDP user account holders can submit tickets through CIBMTR Center Support
• Once logged in, the Search Knowledge section offers a robust knowledge base with instructions for self-service issue resolution

Benefits for Centers and CIBMTR Staff:

• Unified Processes: Combines multiple tools and workflows into one integrated system
• Simplified Experience: Streamlines interactions for centers while expanding support options
• Improved Efficiency: Enables faster issue resolution and continuous service improvement through better data and metrics

*All clinical, technical, and procedural questions can be submitted. They will be routed to the appropriate teammates for a response. It is the quickest and best way to get support for any issue.

Once an NMDP user account is established, all questions and requests must be submitted through CIBMTR Center Support. This ensures proper routing to the appropriate CIBMTR staff member for timely response. Careful selection of the question type when submitting is essential to delivering your question to the right people the first time.

!Questions or requests submitted by other methods (such as email) may be delayed, as the team prioritizes items received through CIBMTR Center Support.

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CIBMTR® (Center for International Blood and Marrow Transplant Research) is a research collaboration between the Medical College of Wisconsin and NMDP.