In order to stop receiving notifications about an open excursion, it is important to acknowledge this.
You have various options to acknowledge an excursion:
From the homepage
You can easily acknowledge an excursion from the homepage, by clicking on the and then choose ‘Acknowledge Excursion’, like shown in the video below:
From the Excursion overview
From the Excursion list, you can choose to acknowledge your excursion by clicking on the and choose ‘Acknowledge Excursion’ as instructed in the previous video.
From the ‘View Excursion’ page
You also have the option to acknowledge the excursion by choosing to view the details of the excursion and click on as shown in the following video:
From the Graph
Another possibility to acknowledge excursions, is to go to the Graph in the Excursion details page and acknowledge the desired excursion directly from the Graph, as shown below:
After the excursion has been acknowledged
After the excursion has been acknowledged by one of the recipients, smartview will send out an acknowledgement E-Mail informing all recipients about this action. The E-mail will contain information about who has acknowledged the excursion, which other recipients are aware of this, what the excursion details are, the root cause and the action taken.
E.g. Acknowledgement E-Mail
Once the excursion has been acknowledged, smartview will stop sending out notifications about the particular excursion, as this has already been processed by a user and has been taken into account.