If you are using a GPS enabled Smart Sensor for your Shipment and want to ensure receiving notification email, then check and ensure the following steps:
Configure geofence(s) for the Location(s): SmartView will send Shipment notifications based on the detection of a GPS enabled Smart Sensor inside or outside of a geofence defined for a Location.
For example, if a sensor sends position information from within the geofence of a Location for the first time, SmartView will translate the Shipment’s entry in that Location and will send notification email. In the same way SmartView will detect the Shipments exit from the Location and will send notification email.
E.g. Notification E-Mail when Shipment has left Location:
If you want to get notification email for a Location, you have to make sure that the Location is defined in the SmartView with geofence specified for it (see section 9.3 for detail).
Main Recipients of the Shipment Event Settings: SmartView will use the main recipient of the Shipment Event Settings to send automatic notification emails. Before you add an Event Profile to a Shipment make sure that required recipients are defined.