An important functionality of smartview® is the excursion management, as the application not only documents the event excursion, but also enables you to investigate and process an the excursion.
As soon as an event excursion is identified, smartview will send out notification messages to pre-defined recipients and it is important that the excursion is evaluated, acknowledged and eventually closed.
A user can view all the historical excursions reported against a Shipment or a Sector. Further on it is possible for a user to note down the Root Cause and Action taken for an event excursion.
This helps users to identify the most frequent causes and the user can define preventive action for identified causes. It is also possible for the users to acknowledge an Event Excursion so that the system stops sending a notification message for an excursion. After acknowledging an excursion, the user can close the excursion to indicate the proper handling of the situation.
Excursion list in Home Page
The Home Page shows the 5 latest active shipments for both shipments and sectors. If any of the latest 8 shipments has an active excursion, then this is indicated by the icon in the excursions list found in the Home Page.
Following image shows the indication of excursion in the Home page:
To view the detailed information of an excursion, click on the icon on the home page and choose ‘View excursion’. You will get the View:Excursion screen as shown in the following image:
The screen includes the following information for an excursion:
Details: Detailed information related to the excursion, such as related shipment or sector, related Event and Rules of the event.
Information regarding start and end time of the excursion, its duration, whether it has been acknowledged or closed.
Information about the way users interacted with the excursion like user who have acknowledged or closed the excursion.
Graph: Redirects to the specific temperature graph of the sector or the shipment where the excursion was identified.
Viewing Excursion overview
To view the list of all the event excursions reported by the system, click on the ‘Excursions’ tab in the Main Menu. A list will appear, displaying all the excursions registered in the system.
Managing/Modifying an excursion
You can select from a predefined list of reasons and provide an appropriate action for handling the excursion.
You can export and download the filtered excursions list as PDF or CSV file.