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AC Status Mappings
Service Now Overlay with ActiveControl Integration » Configuration » AC Status Mappings
Change status mappings in accordance with the blueprinted field values agreed by both Basis and ServiceNow admins. Step 4: Set AC Status Mappings – The status mappings table will allow AC to update a SN task state field based on the AC status received. Step 4a: …
TE Status Choice values
Service Now Overlay with ActiveControl Integration » Initial Settings » TE Status Choice values
AC Field Mappings
Service Now Overlay with ActiveControl Integration » Configuration » AC Field Mappings
Change field mappings in accordance with the blueprinted field values agreed by both Basis and ServiceNow admins. Step 3: Set Field Mappings – The field mappings table will act as a transform map between the fields in SN and AC. Fields are case-sensitive. Step…
Initial Settings
Service Now Overlay with ActiveControl Integration » Initial Settings
Users: Roles: Create/Check SOAP user for these roles x_bate_transport_e_transport_expresso_user – Allowed to add, change, and delete field and status mappings with regards to ActiveControl. x_bate_transport_e_transport_expresso_admin – Allowed to change the…
AC Properties
Service Now Overlay with ActiveControl Integration » Configuration » AC Properties
Step 1: Configure properties Note: Property described as – “Describes which SN task tables will be in use with ActiveControl” should follow the convention of separating tables with commas (i.e. change_request, incident, problem) Note 2: Property Described as:…
Integration Trigger Engine
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Integration Trigger Engine
A trigger program should be scheduled to pick up the Task status changes that need to be interfaced to the external system(s). This trigger program selects the appropriate AC records, dependent on the configuration set up above, and passes it through the mapping…
Advanced Configuration
Service Now Overlay with ActiveControl Integration » Initial Settings » Advanced Configuration
Set Create AC business task Trigger in SN – Setting/modifying the AC business task creation trigger in SN requires updating the condition set in a business rule. The business rule runs asynchronously. Modifying or creating a new business rule for a different SN task…
Inbound – Service Definition
SOAMANAGER Setup » Inbound – Service Definition
Two TE integration services are defined. /BTI/TE_TASK_CREATE_WS is an older configuration requirement and no longer used in newer versions. /BTI/TE_TASK_WS is to be configured. Pending a web service binding WSDL from TETASK is still to be supplied to…
Outbound Integration Process
Integration Architecture » Outbound Integration Process
The outbound calls from AC to the external ticketing system can all be based on the Deployment Status of a change within AC. Integration scenarios based on AC status changes are delivered as standard with the AC Integration Engine and therefore require no…
Integration Points
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Integration Points
The standard out of the box integration framework integrates at task level with third party software using task status changes as integration points. A process code will need to be attached to a task deployment or planning status which subsequently needs to be attached…
Integration Audit Report
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Integration Audit Report
At any time, the Integration Reporting Console can be used to see the status of all integrations, the status and history of each transaction and can also be used to update the underlying transactional data, if required, to fix errors. /BTI/TE_RINTEG_AUDIT se38…
Number Range
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Number Range
Number range for object /BTI/TE_RF needs to be setup in the AC Domain Controller via SNRO for the Integration Framework to operate. ! If you do a full DC migration of the ServiceNow configuration from a Dev Domain Controller to a Production Domain Controller, it…
Integration Process Flow
Integration Architecture » Integration Process Flow
The ActiveControl Integration Framework provides an open architecture for passing messages into and out of the system in a multitude of ways. Although integration can be set up in many ways, one of the more common scenarios is explained in detail below: Example…
Notification Users
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Notification Users
It is also possible to set up ‘Notification Users’ per external system that can be notified when an integration message has gone into an error status. This is run through the Email Notification Engine and the table that needs to be maintained is…
Web Services
Integration Architecture » Web Services
The technical definitions are available as WSDL both for the main definition and test endpoint . The following documentation, which details every action available, has been generated from the WSDL above. Port type _-BTI_-TE_TASK_WS 3.2.1 Create a business task Allows…
Integration Scenarios
Integration Architecture » Integration Scenarios
The standard integration scenario is to combine AC and a third party IT Service Management product, and possibly a Test Automation product to create a fully integrated end-to-end process for managing change. This typically requires both inbound and outbound…
Connector Functionality
Integration Architecture » Connector Functionality
From the standard process flow above, it is envisaged that the developed connector will provide the services required on the ITSM side to initiate a web service call to ActiveControl to create an AC Business Task (which will be the representation of the ITSM ticket…