This module provides an overview of BDEx covering the following key topics:

• Why BDEx and a customer centric approach to exceptions management?
BDEx key principles
• The different modules within the BDEx product suite.
• Overview of the Customer Centric Hub.
• Customer Centric Hub, starting out and basic navigation.
• The list of visible Work Requests in the Customer Centric Hub.

Module Objectives:

At the end of this module attendees will have:
• A good understanding of BDEx and it’s uses
• A good understanding of the basic navigation of the Customer Centric Hub


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