The screen shows “Not Found” after scanning a barcode.

I’ve been having an issue with the app and my Opticon or KDC scanner. The barcode is being scanned in but I continue to get not found until I scan five or six times. This does not happen every time but more times than not. I did not have this issue in the beginning and it will read fine with the camera.


Please check if you install the Swiftkey app as it will interfere with your Bluetooth scanner. Switched back to default now everything is working fine.

  1. Go to Settings (1) -> Personal (2) -> Language and input (3)
  1. Tap Default keyboard (4)
  1. Select another keyboard. In the screen below, it is a Samsung S6 phone, so we choose Samsung keyboard (5).


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