In order to use the PC Downloader, customers must have a computer running a Windows Operating system, using Windows XP, Vista, 7, or 8. Customers using Mac computers should follow our instructions at Mac Downloader for Android.
Android devices will require our FBAScan for Android app, version 3.0 or above. If you have FBAScan installed, enter FBAScan on your device, then tap the Menu button on the
device itself. The version number is on top of this page.
If you don’t have FBAScan installed, or the current version is not 3.0 or higher, please go to the Google Play Store, and search for ‘FBAScan’. This should allow you to install FBAScan or update it to the latest version.
Ensure that your device is not connected to your computer before changing the User ID or Password. If you do change the User ID and Password with the PDA connected, disconnect and reconnect the device before attempting a download. To set up your account with the FBAScan application, please follow the instructions at Setting up FBAScan for Android.