Similar to other online services (Netflix), we do not offer a refund after you sign up and cancel. Please make sure that you will use our service for the long term before you sign up for a 12 month subscription to receive the discount. A refund is not issued for unused months on the Lite Plan.
Customers who meet one of the scenarios below will receive a refund:
- You upgrade your service from lite to professional, or standard to professional.
- You change from monthly subscription to 6 or 12 months subscription.
- After the last charge, you did not perform any database downloads.
If you are qualified to receive a refund, send an email to firstname.lastname@example.org with subject “Refund Request”, along with your user ID and PayPal email. Please also include the reason for the refund from the list above, so billing can review it and refund accordingly.