Business Hours: Monday – Friday, 8:00 AM to 3 PM PDT.


  1. Create new or resume a subscription
  2. How to check if an item is restricted
  3. Cancel a subscription
  4. Use a New Credit Card
  5. Refund Policy
  6. Change Service Plan
  7. Add or remove users
  8. Move my account (user ID) to another device
  9. FBAScan Error code
  10. Forget user ID, password or check your account status
  11. Install PC Downloader to download database on your PDA
  12. Sync your MWS Account

If the FAQ above or search in this manual does not answer your questions, there are 4 other ways to get help:

  1. Send an e-mail to (Please include your user ID, PayPal email address and describe your issue as detail as possible. If you can attach a screenshot to show the issue, that will also help us greatly to resolve your issue.)
  1. Start an online chat during our business hour (8 AM to 3 PM PST M-F)
  1. Join our Facebook ASellerTool Community Support Group. There are almost 3000 Amazon sellers in our group that can help you with both our software issues and how to sell on Amazon. We also participate very actively in our Facebook group.
  1. Subscribe to our YouTube video tutorial channel to receive new video tutorial on new features of Scoutly and TurboLister. We publish new video regularly to demonstrate new features or show how to resolve certain technical issues.

Need more help with this?
If you have any questions this tutorial doesn't answer, please contact us here!

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