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5. Cover Me
5. Cover Me
Cover Me allows users to request another user to cover their phone calls for an allotment of time. This request is made through the web directory. Cover Me Requirements Communications Manager must be configured in the Communications Managers section The same…
5.2 Configuring Cover Me
5. Cover Me » 5.2 Configuring Cover Me
Configuring Cover Me Log into the Web Directory Go to My Account > Cover Me Select Create New Request Select the Start and End Date and Time Range for the Cover Me Request Select the CUCM Type in 3 letters to find and select the contact you want to send the…
5.1 Integrating CUCM for Cover Me
5. Cover Me » 5.1 Integrating CUCM for Cover Me
Integrating CUCM for Cover Me Configure CUCM in System > Communications Managers Enable Cover Me in System > Settings Select the CUCM you want to use for Cover Me Add CUCM as a Data Source Add CUCM as a Service URL
1. Requirements and Limitations
1. Requirements and Limitations
The following sections provide information about the requirements that your system must meet, and limitations that apply when you install or upgrade Akkadian Contact Manager.
3.3 Settings
3. Initial System Configuration » 3.3 Settings
Expand System menu from the navigation bar and select Settings as shown below. Modify the information in the Company, Directory, Cover Me, CUCM Phone Authentication, and Email Settings sections as needed. Field Description Company…
3.1. Logging into Akkadian Contact Manager
3. Initial System Configuration » 3.1. Logging into Akkadian Contact Manager
Akkadian Contact Manager can be accessed using the following URL: https://{Server IP or NAME}/acm Log in using the default credentials: Username gdadmin Password admin (Case sensitive) After logging in, you will be…
4.7.1 Add a Client
4. Directory Configuration » 4.7 Clients » 4.7.1 Add a Client
To add a Client to Contact Manager: Select Clients from the Directory menu Click Add New button Enter client name, company code, status, and optional notes Note Make sure client status is set to Enabled for the client to be available to be associated with…
3.7.2 Restore Database from Backup
3. Initial System Configuration » 3.7 Backup and Restore » 3.7.2 Restore Database from Backup
Database restore backup is recommended for the following: When moving to a new Akkadian Contact Manager instance Restoring Akkadian Contact Manager to a previous working state Log in as gdadmin Select Backup from the System menu Click on Restore from backup…
4.10.1 Deploying an IP Phone Service
4. Directory Configuration » 4.10 Deploying Directory Services » 4.10.1 Deploying an IP Phone Service
The generated service information in Akkadian Contact Manager corresponds to a CUCM required information to create a service. Create Service In CUCM Log in to CUCM as with an account with administrative access. Browse to IP Phone Services page: Device > Device…
4.8.5 Using OpenLDAP as a Service
4. Directory Configuration » 4.8 Services » 4.8.5 Using OpenLDAP as a Service
To add OpenLDAP as a Service in Contact Manager Select Services URLs from the Directory menu Click Add New Select OpenLDAP Service as the Service Type in the Directory Service Options information. Enter the OpenLDAP OU Select each Data Source to be…
2. Virtual Appliance Deployment
2. Virtual Appliance Deployment
Akkadian Contact Manager is deployed as a virtual appliance on VMware ESXi versions 5.x and above. The steps below will help guide you through the process of deploying the virtual appliance; however, you should understand VMware or contact your VMware administrator…
2.1 Updating Appliance Manager
2. Virtual Appliance Deployment » 2.1 Updating Appliance Manager
Akkadian Appliance Manager (AAM) is the command-line utility used to manage the Contact Manager platform. With the release of Contact Manager 4.3.0, a new version of Appliance Manager is required to support Master to Master Database Replication across ACM in different…
4.3.3 Scheduling a Data Source Sync
4. Directory Configuration » 4.3 Data Source » 4.3.3 Scheduling a Data Source Sync
To schedule a Data Source sync in Contact Manager: Select Data Source from the Directory menu Click on the Name of Data Source to be synced Click Schedule Configure the Scheduled Details by selecting the sync increment, starting date, and time. Note: Time…
1.1 Virtual Machine Requirements
1. Requirements and Limitations » 1.1 Virtual Machine Requirements
Akkadian Contact Manager 4.0 is a Linux based Virtual Appliance supported on VMware ESXi. Supported Versions of VMware vSphere ESXi = 5.0 U1, 5.1, 5.5, 6.0, and 6.5. The recommended server requirements for Akkadian Contact Manager depend on several variables. To…
4.5.1 Add New Directory Dial Rules
4. Directory Configuration » 4.5 Dial Rules » 4.5.1 Add New Directory Dial Rules
Select Dial Rules from the Directory menu Click Add New Fill out the New Dial Rule form and click Submit When Complete
4.3.1.2 CSV Data Source
4. Directory Configuration » 4.3 Data Source » 4.3.1 Adding a Data Source » 4.3.1.2 CSV Data Source
Enter CSV Data Source information as shown below: Select the CSV Source from the drop-down menu Click Download CSV template if you do not have a properly formatted pre-existing CSV file. Populate the CSV template with data corresponding to the fields and save For…
4.8.4.1 Directory Service URL without Client
4. Directory Configuration » 4.8 Services » 4.8.4 Generated Directory Service URL » 4.8.4.1 Directory Service URL without Client
Below is the format of a Directory Service URL without a Client configured: Format: http://{ HOSTNAME }/acm/directory?service=1
3.7.1 Generate a Backup
3. Initial System Configuration » 3.7 Backup and Restore » 3.7.1 Generate a Backup
To generate a Backup in Contact Manager: Log in as gdadmin Select Backup from the System menu Click Generate and download backup, save the download file to a secured location
3.1.2 User Profile
3. Initial System Configuration » 3.1. Logging into Akkadian Contact Manager » 3.1.2 User Profile
After logging in to Akkadian Contact Manager click on user profile image Update the Default Admin’s Name and email address and click save Save. Click Password to update the Default Admin password Enter the Current Password, New Password and Click…
3.4.1 Create an Admin User
3. Initial System Configuration » 3.5 Users » 3.4.1 Create an Admin User
To create a Local or LDAP User in Contact Manager: Log in as gdadmin Select Users from the System menu Click the Add New button Select User Type (Local or LDAP), fill in user information and click Save
4.6.1 Edit Directory Interface
4. Directory Configuration » 4.6 Interface » 4.6.1 Edit Directory Interface
To edit an Interface in Contact Manager: Select Interface from the Directory menu. Click on the Name of the Interface to be edited ex. Default. Drag and drop field names and edit as needed. Click Save after completing changes
4.3.1 Adding a Data Source
4. Directory Configuration » 4.3 Data Source » 4.3.1 Adding a Data Source
To add a new Data Source in Contact Manager: Select Data Source from the Directory menu Click Add New Select Data Source Type and enter desired Name Field Description Type Select Data Source Type: LDAP, CSV File, SQL Server, MySQL…
2.2 High Availability
2. Virtual Appliance Deployment » 2.2 High Availability
Akkadian Contact Manager supports High Availability. High Availability (HA) aims to ensure an agreed level of operational performance, usually uptime, for higher than normal periods Pre-requisites for High Availability: All nodes have been assigned with a correct…
4.8.1 Add a New Phone Service URL
4. Directory Configuration » 4.8 Services » 4.8.1 Add a New Phone Service URL
To add a new Service URL in Contact Manager Select Services URLs from the Directory menu Click Add New Fill out the Directory Service Options information. Select each Data Source to be included in the directory from the drop-down list. To remove a selected…
2.2.1 Enable High Availability
2. Virtual Appliance Deployment » 2.2 High Availability » 2.2.1 Enable High Availability
To enable High Availability in Contact Manager: Login to the Akkadian Appliance Manager using: Username akkadianuser Password akkadianpassword Select Option 6 High Availability Select Option 1 – Enable High…
4.4.2 Contact Local Data
4. Directory Configuration » 4.4 Contacts » 4.4.2 Contact Local Data
Local Attributes can be added to contacts with usernames specified. Contact Local Attributes can be edited in bulk or per contact To add or edit Local Contact Attributes via the Contacts: Click the Local Data to the right of the contact to Add/Edit Local Contact…