Common Errors & Troubleshooting Tips

Hour bank errors
This means there is an issue with your hour bank configuration for this service. Please review the following article Entering Authorization Hours
Overbooking
This means that the hours you are attempting to schedule will put you over the number of hours authorized for this client. The following article will help you troubleshoot this further Hour Bank Report
Employee/Client Not Billable for this service
This error means that the employee or the client are out of compliance for the selected service
Overlap Error