All of your refunds processed through Amazon will show in Accounting>Refunds. The default disposition for the refunds is Sellable.
Changing the default disposition
You can change the default disposition of your refunds by going to Settings->Advanced Settings and changing the Default refund status. This will update how your refunds default on your next settlement period, but will not alter any past refunds already synced to your account.
Information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>Returns once the item is received back at the warehouse.
Refunds update after the payment disbursement (settlement close) that contains the refund. If you are not seeing any returns please open a support ticket.
How to Mark a Refund to Sellable or Defective
In the screenshot above, we have 1 Defective item. The Buy Cost Credit is $0.00
Click on the Defective button and a dropdown box appears. To change this item from Defective, to Sellable, click the Down Arrow in the dropdown box.
This action causes several changes:
- The quantity will change to 0 on the Defective button and in the dropdown box
- The Defective button will turn gray
- The Sellable button will turn green and its quantity will change from 0 to 1
- The Buy Cost Credit column changes to reflect that the item is now Sellable
This works the same way to change an item from Sellable to Defective.
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