Frequently Asked Questions

How do I clear my web browser cache?

  • Clearing your browser cache after a system update is critical to take advantage of any bug fixes or new features in ICE. Click the appropriate link below for instruction on clearing web browser cache.
    Firefox, Chrome, Internet Explorer, Safari

How do I resolve the following error: “Experiencing problems connecting to the server”?

  • Ensure your Internet connection is working correctly by going to another website. If you are unable to connect to a different website, your Internet connection may not be working.
  • If you are experiencing this error after filling out form fields, it is possible that you have used an invalid character where the system is expecting only numerical values. For example, when creating assignments the use of non-numeric characters in the fee or length fields is known to cause this problem. We are working to make the error messages more descriptive.
  • Users may experience this error after a system update. It is highly recommended to clear your web browser cache after a system update for the new features and bug fixes to take effect. For instructions on how to clear your web browser cache, see FAQ on clearing browser cache.

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