The reports in this section focus on reporting the region where calls were made from/to.

Call Region Distribution Detail Report

Call Region Distribution Detail Report Panel
Call Region Distribution Detail Report Panel

This report provides a detailed record of all calls by the region they are from/to, allowing you to see a detailed record of Regions for all calls. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Call Region Distribution Detail Report
Call Region Distribution Detail Report





Call Region Distribution Detail Report
Call Region Distribution Detail Report

Features of Call Region Distribution Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. The session is a call and is sorted by Call Flow and Region
  7. When the phone call was made
  8. The number that was calling
  9. How long the phone rang for
  10. How long the call went for
  11. The type of call
  12. The number dialled
  13. The number that answered
  14. The location the call originated from
  15. How the call was responded to
  16. The cost of the call
  17. Total number of calls for this session

Call Region Distribution Summary Report

Call Region Distribution Summary Report Panel
Call Region Distribution Summary Report Panel

This report provides a tally of the calls by call flow and region, allowing you to see a quick overview of the calling regions. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter and a Response Type Filter.

Call Region Distribution Summary Report
Call Region Distribution Summary Report

Call Region Distribution Summary Report Page 2
Call Region Distribution Summary Report Page 2

Features of Call Region Distribution Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Graph of total calls by region
  7. Call flow and general region
  8. More specific region
  9. Number of answered calls
  10. Number of abandoned calls
  11. Total number of calls for each region
  12. The total duration of each region
  13. The total cost of each region
  14. The totals for this region

Department Call Locator Report

Department Call Locator Report Panel
Department Call Locator Report Panel

The report shows a summary of which regions the department is receiving calls from and making calls to. It has a Directory Filter and a Date Time Filter.

Department Call Locator Report
Department Call Locator Report

Features of the Department Call Locator Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Calls sorted by call flow
  6. Location the call came from/went to
  7. Total number of calls for this type
  8. The average duration of the call for this type
  9. Total call duration for this type
  10. The average cost of the call for this type
  11. The total cost of all calls for this type
  12. Totals for this session
  13. Total for the department

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