Lync IM User Detail Report

Lync IM User Detail Report Panel
Lync IM User Detail Report Panel

This report provides a detailed record of all Lync IM use for each User. It has a Directory Filter, Date Time Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Lync IM User Detail Report
Lync IM User Detail Report

Features of Lync IM User Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Response filter settings
  4. User the report is for
  5. Department the user is in
  6. Site the department is in
  7. IM sorted by call flow
  8. The date and time of the IM
  9. Email of the sender
  10. Email of the receiver
  11. How long the IM conversation was open
  12. How the IM request was responded to
  13. Total IMs sent
  14. Total IMs received
  15. Total number of IMs in conversation
  16. Total number of IMs for this flow
  17. Totals for all conversations for this user

Lync IM User Summary Report

Lync IM User Summary Report Panel
Lync IM User Summary Report Panel

This report provides a summary of all Lync IM use by User. It has a Directory Filter, Date Time Filter and a Response Type Filter.

Lync IM User Summary Report
Lync IM User Summary Report

Features of Lync IM User Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Response filter settings
  4. User the report is for
  5. Department the user is in
  6. Site the department is in
  7. IM sorted by call flow
  8. The number of answered IMs of this type
  9. The number of abandoned IMs of this type
  10. The number of rejected IMs of this type
  11. The number of undefined IMs of this type
  12. Average number of IMs sent per conversation
  13. Total number of IMs sent per conversation
  14. Average number of IMs received per conversation
  15. Total number of IMs received per conversation
  16. Average conversation duration
  17. Total conversation duration
  18. Total number of conversations for this user

Lync IM Department Detail Report

Lync IM Department Detail Report Panel
Lync IM Department Detail Report Panel

This report provides a detailed record of all Lync IM use for each Department. It has a Directory Filter, Date Time Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Lync IM Department Detail Report
Lync IM Department Detail Report

Lync IM Department Detail Report Page 2
Lync IM Department Detail Report Page 2

Features of Lync IM Department Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Response filter settings
  4. Department the report is for
  5. Site the department is in
  6. IM sorted by call flow
  7. The date and time of the IM
  8. Email of the sender
  9. Email of the receiver
  10. How the IM request was responded to
  11. How long the IM conversation was open
  12. Total IMs sent
  13. Total IMs received
  14. Total number of IMs in conversation
  15. Total number of IMs for this flow
  16. Totals for all conversations for this Department

Lync IM Department Summary Report

Lync IM Department Summary Report Panel
Lync IM Department Summary Report Panel

This report provides a summary of all Lync IM use by Department. It has a Directory Filter, Date Time Filter and a Response Type Filter.

Lync IM Department Summary Report
Lync IM Department Summary Report

Features of Lync IM Department Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Response filter settings
  4. Department the report is for
  5. Site the department is in
  6. IM sorted by call flow
  7. The number of answered IMs of this type
  8. The number of abandoned IMs of this type
  9. The number of rejected IMs of this type
  10. The number of undefined IMs of this type
  11. Average number of IMs sent per conversation
  12. Total number of IMs sent per conversation
  13. Average number of IMs received per conversation
  14. Total number of IMs received per conversation
  15. Average conversation duration
  16. Total conversation duration
  17. Total number of conversations for this Department

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