The reports in this section focuses on reporting the calls made by individual users.

Employee Call Detail

Employee Call Detail Report Panel
Employee Call Detail Report Panel

This report provides a detailed record of all calls by each employee, allowing you to see a detailed record of all calls for that employee. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Employee Call Detail Report
Employee Call Detail Report

Employee Call Detail Report Page 2
Employee Call Detail Report Page 2

Employee Call Detail Report Page 3
Employee Call Detail Report Page 3

Features of Employee Call Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Employee the report is on
  7. Department the employee is in
  8. Site the department is located in
  9. The session is a call and is sorted by Call Flow
  10. When the phone call was made
  11. The number that was calling
  12. How long the phone rang for
  13. How long the call went for
  14. The type of call
  15. The number called
  16. The number that answered the call
  17. Where the call originated from
  18. How the call was responded to
  19. The cost of the call
  20. Total number of calls for this session
  21. Total duration of calls for this session
  22. Total cost of calls for this session
  23. Total number of sessions for the employee
  24. Total duration of calls for employee
  25. Total cost of calls for employee

Employee Summary Report

Employee Summary Report Panel
Employee Summary Report Panel

This report provides a tally of the employees calls by call flow and response type, allowing you to see a quick overview of the employees calls. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter and a Response Type Filter.

Employee Summary Report
Employee Summary Report

Features of Employee Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Employee the report is on
  7. Department the employee is in
  8. Site the department is located in
  9. The device this summary is for
  10. The type of the call and its flow
  11. Tall of the number of calls by response type
  12. The total number of each call type
  13. The total duration of each call type
  14. The total cost of each call type
  15. The devices totals
  16. The employees totals for all devices

Employee Hourly Summary Report

Employee Hourly Summary Report Panel
Employee Hourly Summary Report Panel

This report shows the number of employee calls per hour throughout the day allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter, Response Type Filter and a Large Report Filter.

Employee Hourly Summary Report
Employee Hourly Summary Report

Features of Employee Hourly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Employee the report is on
  4. Day the report is for
  5. Graph of total calls by hour of call
  6. Calls are sorted by call flow
  7. The time is split into one hour blocks starting at midnight
  8. The total number of calls of this type in this time block
  9. The total duration of calls of this type in this time block
  10. The total cost of calls of this type in this time block
  11. The daily totals of each type of call flow

Employee Weekly Summary Report

Employee Weekly Summary Report Panel
Employee Weekly Summary Report Panel

This report shows the number of employee calls per day throughout the week allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter, Response Type Filter and a Large Report Filter.

Employee Weekly Summary Report
Employee Weekly Summary Report

Features of Employee Weekly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Employee the report is on
  4. Week the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by day of the week starting on Monday
  8. The total number of calls of this type in this day
  9. The total duration of calls of this type in this day
  10. The total cost of calls of this type in this day
  11. The weekly totals of each type of call flow

Employee Monthly Summary Report

Employee Monthly Summary Report Panel
Employee Monthly Summary Report Panel

This report shows the number of employee calls per day throughout the month allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter, Response Type Filter and a Large Report Filter.

Employee Monthly Summary Report

Employee Monthly Summary Report
Employee Monthly Summary Report

Features of Employee Weekly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Employee the report is on
  4. Month the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by date
  8. The total number of calls of this type on this day
  9. The total duration of calls of this type on this day
  10. The total cost of calls of this type on this day
  11. The monthly totals of each type of call flow

Employee Extension HOD Report

Employee Extension HOD Report Panel
Employee Extension HOD Report Panel

This report displays a total number of calls by call type and flow per employee, average duration and cost, most frequently called number, longest calls and most expensive calls. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter.

Employee Extension HOD Report
Employee Extension HOD Report

Employee Extension HOD Report Page 2
Employee Extension HOD Report Page 2

Features of the Department HOD Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Employee the Report is for
  7. Department the report is on
  8. Site the department is located in
  9. Graph of calls by type and flow
  10. Employee Call Summary a summary of all call by employees
  11. Extension used
  12. The type of call by type and flow
  13. Total number of calls for this type
  14. Total call duration for this type
  15. The average duration of the call for this type
  16. The average cost of the call for this type
  17. The total cost of all calls for this type
  18. Totals for this employee
  19. The Most Frequently called numbers
  20. Comparative frequency of calls
  21. Number the call was made from
  22. The number that was called
  23. The individual call duration
  24. The longest duration calls
  25. Date and time of the call
  26. The most expensive calls

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