Periscope GC Helps Customers to:

  1. On-bill for Telephone Usage:
    Customers such as Lifestyle Villages require to on-bill their clients for telephone and other service usage, Periscope GC provides this billing function.
  2. Departmental or Cost Centre Charge Assignment:
    It is common practice for customers to assign phone system usage costs back to relevant departments or cost centre, Periscope GC provides cost assignment functions.
  3. Telephone System Management:
    Commonly customers use Periscope GC to support enterprise voice analysis, to manage costs downward, for carrier invoice reconciliation and telecom negotiation, and for monitoring phone misuse and abuse.
  4. Staff Productivity:
    Periscope GC is used to analyse inbound and outbound call traffic to users and user groups helping to monitor and improve staff on-phone productivity and effectiveness.
  5. Usage Patterns:
    Periscope GC assists customers to understand calling patterns, staffing levels, customer service and sales performance, department and staff usage patterns and trunk/route utilisation.
  6. Governance and Compliance:
    It is important that customers protect their organisation by keeping a longer term record of their telephone system (UC) detailed usage. This provides for governance scenarios around toll-fraud protection, system misuse, compliance and evidential reporting (illegal activity, threat calls, system hacks etc).

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