We have customers in all verticals using Periscope GC. There are common use cases across all customers including:

  • Ad-hoc reporting – answering questions such as ‘who made that call?’, ‘how many times has a user called a particular number?’, ‘how many times have we been called by that number?’ etc
  • Management Reporting – providing information on usage trends across the organisation
  • Risk Management – monitoring telecommunications and keeping long term record
  • Capacity Planning – understanding how busy staff and routes are
  • ICT Management – providing reporting to assist ICT teams to manage communications systems

In addition there are industry trends as follows:

Healthcare Use Case
Users in the Healthcare Sector include; HospitalsMedical Centres - Lifestyle VillagesAged CareCharities
This sector typically require to on-charge back to clients for telephone use. For larger organisations, like hospitals, it is common for department based cost/use assignment to also be a requirement.
Business & Enterprise
Department based management reporting and cost assignment.
Education
Users include; UniversitiesTAFE - High Schools
Larger institutions require to assign costs across departments / cost centres. All education organisations have a duty of care to monitor telecoms usage.
Government
Users include; FederalState - Local Government
Assigning costs across departments / cost centres. Duty of care to monitor telecoms usage.
Mining & Energy
Department based management reporting and cost assignment.
Professional Services
Department based management reporting and cost assignment.
Retail
Tracking customer calling and staff answering patterns across outlets.
Transportation
Department based management reporting and cost assignment.

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